Omnichannel Contact Center

Of all the customer service channels, live chat channels have proven to be the most preferred by both businesses and consumers. Consumers find it easy t...

Digital is the future! The digital shift from an email only world to the inclusion of Instagram as a messaging channel for customer service is bringing ...

There has been a digital shift with consumers choosing alternative channels to connect with the brand or seek customer support. Customer engagement is n...

Customer support can make or break a brand’s relationship with their customers. With such stiff competition the companies cannot afford to be lousy abou...