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Omnichannel Contact Center

Instagram Customer Service Platform for E-commerce Industry
Digital is the future! The digital shift from an email only world to the inclusion of Instagram as a messaging channel for customer service is bringing ...
Video Engagement Channel: For a True Omnichannel Experience
There has been a digital shift with consumers choosing alternative channels to connect with the brand or seek customer support. Customer engagement is n...
Omnichannel Vs Multichannel Contact Center: What’s best for your Business?
Customer support can make or break a brand’s relationship with their customers. With such stiff competition the companies cannot afford to be lousy abou...