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Omnichannel Contact Center

Live Chat Improves Customer Satisfaction: How You Can Leverage
Of all the customer service channels, live chat channels have proven to be the most preferred by both businesses and consumers. Consumers find it easy t...
Instagram Customer Service Platform for E-commerce Industry
Digital is the future! The digital shift from an email only world to the inclusion of Instagram as a messaging channel for customer service is bringing ...
Video Engagement Channel: For a True Omnichannel Experience
There has been a digital shift with consumers choosing alternative channels to connect with the brand or seek customer support. Customer engagement is n...
Omnichannel Vs Multichannel Contact Center: What’s best for your Business?
Customer support can make or break a brand’s relationship with their customers. With such stiff competition the companies cannot afford to be lousy abou...