Do not lose out on an opportunity to delight your customers. Deliver a consistent and smooth support to your customers regardless of the channel they use to connect with you. Efficiently handle all inbound and outbound customer interactions by having personalized customer interactions.
Empower your agents with contextual information about customer queries for faster resolution and better customer satisfaction. Display customer interaction history and activity including emails, chats & tickets along with priority of each ticket to take a better decision on resolving issues.
No more toggling between tabs. A unified desktop powered by various business tools and Computer telephony integrations (CTI) such as Salesforce, Zendesk, Freshdesk, Zoho, among others to improve agent productivity and provide better customer experience.
“ We have been using Ameyo for more than an a decade now. It is a perfect call center solution and is a CRM in itself. Ameyo is a perfect cloud solution for us and we see no challenge even if we scale up to 20,000 requests.”
Business Head, Consumer Experience - UrbanClap
A comprehensive Cloud Contact Center Solution to make you look good and your customers happy
Call Center in 24 hrs
Pay as You Go
No IT Infra Costs
Faster Time to Market
Multiple locations in no time
Increase Agents quickly
Record Inbound and outbound calls and use them for quality and compliance
Multitude of contact center call features as hold, mute, transfer and call conferencing
Place calls directly from your Customer view, CRM or website with a click of a button
Easily configure business hours & associated call routing features to suit business needs
Route inbound calls to agents based on caller data, IVR selection, business hours, agent skills
Get a consolidated view of all tickets from various mediums such as Voice, Chat, email, Social Media (Facebook and Twitter), and SMS.
Easily configurable multi-level IVR to ensure each caller is directed to the right agent, team or department
Monitor Agents by reviewing call records and score their performance
Monitor Agent operations with graphical and detailed view of Call summary, Agent summary, Customer summary
Knowledge repository with intelligent search to empower Agents with on spot customer query resolution
View content on any multimedia smartphone connected to the internet.
Enables voice communication between agent browser and call server
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