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Cloud Based Contact Center Software

Scale your Customer Experience with Ameyo
Cloud Contact Center Software

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ameyo-ticketing-system

    Cloud Call Center Software for Customer Support

    Redefine cloud computing with Ameyo's flexible, reliable cloud-based solution to enhance customer experience. Handle inbound and outbound calls to have personalized and engaging customer interactions.

     

    omnichannel-ticket-management

    Omnichannel Customer Support

    Customer Engagement

    Customer Engagement

    real-time-reporting-and-analystics

    Ease of Use

    Omnichannel Customer Support

    Omnichannel Customer Support

     

    Do not lose out on an opportunity to delight your customers. Deliver a consistent and smooth support to your customers regardless of the channel they use to connect with you. Efficiently handle all inbound and outbound customer interactions by having personalized customer interactions.

    Mobile | Chat  | Social  | Web  | Phone | Messaging |   Email 
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    Customer Engagement 

     

    Empower your agents with contextual information about customer queries for faster resolution and better customer satisfaction. Display customer interaction history and activity including emails, chats & tickets along with priority of each ticket to take a better decision on resolving issues.

    ticketing-system-all-round-customer-view
    Ease of Use

    Ease of Use

     

    No more toggling between tabs. A unified desktop powered by various business tools and Computer telephony integrations (CTI) such as Salesforce, Zendesk, Freshdesk, Zoho, among others to improve agent productivity and provide better customer experience.

    “ We have been using Ameyo for more than an a decade now. It is a perfect call center solution and is a CRM in itself. Ameyo is a perfect cloud solution for us and we see no challenge even if we scale up to 20,000 requests.”

    MANOJ SHARMA

    Business Head, Consumer Experience - UrbanClap

    Benefits - Ameyo Cloud Contact Center

    A comprehensive Cloud Contact Center Solution to make you look good and your customers happy

    Start Easy

    start easy

    Call Center in 24 hrs

    Pay as You Go

    No IT Infra Costs

    Scale Fast

    scale fast

    Faster Time to Market

    Multiple locations in no time

    Increase Agents quickly

    ameyo-case-management-for-customers

    Hassle Free

    Internal Chats

    Smooth Integrations

    Quality Compliance

    Features You Will Love

    Call Recording

    Call Recording

    Record Inbound and outbound calls and use them for quality and compliance

    On Call Options

    On Call Options

    Multitude of contact center call features as hold, mute, transfer and call conferencing

    Click to Call

    Click to Call

    Place calls directly from your Customer view, CRM or website with a click of a button

    Set Business Hours

    Set Business Hours

    Easily configure business hours & associated call routing features to suit business needs

     

    intelligent-routing

    Automatic Call Distributor (ACD)

    Route inbound calls to agents based on caller data, IVR selection, business hours, agent skills

    unified-desktop

    Unified Desktop

    Get a consolidated view of all tickets from various mediums such as Voice, Chat, email, Social Media (Facebook and Twitter), and SMS.

    Interactive Voice Response (IVR)

    Interactive Voice Response (IVR)

    Easily configurable multi-level IVR to ensure each caller is directed to the right agent, team or department

     

    Quality Monitoring

    Quality Monitoring

    Monitor Agents by reviewing call records and score their performance

    Dashboards

    Live Monitoring and Dashboards

    Monitor Agent operations with graphical and detailed view of Call summary, Agent summary, Customer summary

    Knowledge Base

    Knowledge Base

    Knowledge repository with intelligent search to empower Agents with on spot customer query resolution

     

    Screen Responsiveness

    Screen Responsiveness

    View content on any multimedia smartphone connected to the internet. 
     

    WebRTC

    WebRTC

    Enables voice communication between agent browser and call server

     

    Just getting started?

    Here are more resources for Call Center Software

    HOW-TO-CHOOSE-THE-RIGHT-CONTACT-CENTER

    HOW TO CHOOSE THE RIGHT CONTACT CENTER SOFTWARE

    why Contact Centers have stopped being loss leaders,

    Download whitepaper
    BUILD-A-FUTURE-READY-CONTACT-CENTER

    HOW TO BUILD A FUTURE-READY CONTACT CENTER

    How adopting a modern contact center technology

    Download Ebook
    Fusion CX Video

    INTRODUCING AMEYO FUSION CX :

    All In One Omni Channel Contact center and Customer Service CRM

    Watch Video

    Awards & Recognition

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    Honorable mention in the Gartner Magic Quadrant 2015 | 2016 | 2017
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    Frost & Sullivan Asia Pacific Customer Value Enhancement Award 2015 | 2016