In Association with
Learn from Customer Service Leaders
2000+ Contact Center Deployments
What's in it for You?
The major challenge for call centers in Bahrain is to deliver a high Customer Experience while ensuring profitability. Customers today demand that they be reached out on their preferred channel without losing the context. Modern call centers have evolved and deliver a high customer experience using Omnichannel approach.
Conversations’19 brings to you actionable advice from Customer Service experts and Solution Architects who led Enterprise Contact Center deployments across BFSI Verticals in Africa, India, Middle East and Asia Pacific.
How to build a Modern Contact Center process?
- Learn from the best – see how leading organizations tackle the issue of Customer Experience
- Actionable insights to build your advanced call center
- Analyze which call center solution fits best for you call center.
- 9:30 AM – 10:00 AM Registration & Coffee
- 10:00 AM – 10:15 AM Opening Note
- 10:15 AM – 10:30 AM Keynote by Tareq Qasim Fakhroo, Director – Fakhroo IT services WLL
- 10:30 AM – 11:15 AM Keynote by Rahul Zutshi, Ameyo
- 11:15 AM – 12:15 PM Panel Discussion
- 12:15 PM – 1:00 PM Closing note & Felicitation
- 1:00 PM – 2:00 PM Lunch & Networking session