Conversations 19 Kenya 1

Learn from Customer Service Leader

2000+ Contact Center Deployments

Want to Deliver Next Level Customer Experience?

What's in it for You?

Same “Processes” don’t yield different results. To better your Call center operations become aware of emerging Contact Center technologies and trends. Modern Contact Center processes combine omnichannel touchpoints with Quality control and Compliance. Conversations’19 brings to you actionable advice from Customer Service experts and Solution Architects who led Enterprise Contact Center deployments across BFSI Verticals in Africa, India, Middle East and Asia Pacific.

Panel Discussion

How to build a Modern Contact Center process?

  • Learn how successful organizations in growing economies tackle the challenge of Customer focus.
  • Get actionable insights into building a future ready contact center.
  • An unbiased perspective on evaluating the right contact center solution for you


Rahul Zutshi
Director – Marketing & Strategy Ameyo
Saumya Tripathi
Regional Manager – East Africa, Ameyo
Shobhit Gupta
Associate Vice President International Business, Ameyo
Vinay Subbaramaiah
Director Techno Brain Pvt. Ltd., Kenya
Pauline Warui
Pauline Warui
Founder EA Customer Care Centre