In Association with
Learn from Customer Service Leaders
2000+ Contact Center Deployments
What's in it for You?
Delivering a high Customer Experience from the call center is a major challenge for many of the organizations across the Middle East. Customers today demand that they be reached out on their preferred channel. Modern call centers have evolved and deliver their customers using Omnichannel approach.
Conversations’19 brings to you actionable advice from Customer Service experts and Solution Architects who led Enterprise Contact Center deployments across BFSI Verticals in Africa, India, Middle East and Asia Pacific.
How to build a Modern Contact Center process?
- Learn from the best – see how leading organizations tackle the issue of Customer Experience
- Insights which you can take action on for building a future ready call center.
- Analyze which call center solution fits best for you call center.
10:10 AM – 10:30 AM Keynote by Mohd. Qiyamuddin, Business Head- FCC Kuwait
10:30 AM – 10:50 AM Keynote by Rahul Zutshi, Ameyo
10:50 AM – 11:30 AM Panel Discussion
11:30 AM – 11:50 AM Closing note & Felicitation
12:00 PM – 1:00 PM Lunch & Networking session