Conversations 19! Kuwait

Learn from Customer Service Leaders

2000+ Contact Center Deployments

What's in it for You?

Delivering a high Customer Experience from the call center is a major challenge for many of the organizations across the Middle East. Customers today demand that they be reached out on their preferred channel. Modern call centers have evolved and deliver their customers using Omnichannel approach.

Conversations’19 brings to you actionable advice from Customer Service experts and Solution Architects who led Enterprise Contact Center deployments across BFSI Verticals in Africa, India, Middle East and Asia Pacific.

what-in-it

Panel Discussion

How to build a Modern Contact Center process?

    • Learn from the best – see how leading organizations tackle the issue of Customer Experience
    • Insights which you can take action on for building a future ready call center.
  • Analyze which call center solution fits best for you call center. 

Agenda

9:30 AM – 10:00 AM     Registration & Coffee
 
10:00 AM – 10:10 AM     Opening Note
 

10:10 AM – 10:30 AM   Keynote by Mohd. Qiyamuddin, Business Head- FCC Kuwait

10:30 AM – 10:50 AM   Keynote by Rahul Zutshi, Ameyo

10:50 AM – 11:30 AM   Panel Discussion

11:30 AM – 11:50 AM   Closing note & Felicitation

12:00 PM – 1:00 PM   Lunch & Networking session

Speakers

Rahul-Zutshi-Pic
Rahul Zutshi
Director – Marketing & Strategy Ameyo
Harshit Sabharwal
Regional Manager – Middle East, Ameyo
Binzad Aliar
Associate Vice President International Business, Ameyo
Mohammed Qiyamuddin
Business Head – Future Communications Company Kuwait
Sundararaman Krishnamoorthy
Chief Operating Officer – Future Communications Company Kuwait