Conversations 19 Malaysia

  • Oct 8, VE Hotel, Kuala Lumpur, Malaysia

In Association with


Learn from Customer Service Leaders

2000+ Contact Center Deployments

What's in it for You?

It has become imperative that call center’s in Malaysia become aware about the emerging trends around Customer Experience. Modern technologies have made internal operations much simpler and less costlier. These technologies enable modern call centers to combine omnichannel touchpoints with Quality control and compliance.

Conversations’19 brings to you actionable advice from Customer Service experts and Solution Architects who led Enterprise Contact Center deployments across BFSI Verticals in Africa, India, Middle East and Asia Pacific.


Panel Discussion

How to build a Modern Contact Center process?

  • Learn how successful organizations in Malaysia tackle the challenge of Customer focus.
  • Get actionable insights into building a future ready contact center.
  • An unbiased perspective on evaluating the right contact center solution for you


Rahul Zutshi
Director – Marketing & Strategy Ameyo
Nik Shrama
Regional Manager – APAC Ameyo
Sachin Bhatia
Co-founder and Global Sales & Marketing Head, Ameyo
Tommy Ng
Sales Director/Vice President CCAM, Microtel
Saravanan Belusami
Saravanan Belusami
Head of Customer Engagement Services, TM ONE