Conversations 19! Zambia

  • Sept 10, 2019, Lusaka, Zambia

In Association with

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Learn from Customer Service Leaders

2000+ Contact Center Deployments

What's in it for You?

Customer expectations have increased over time, but this is not true for Call center operations & processes in Zambia. Modern Call centers require modern technologies which can deliver Omnichannel Customer experience along with empowering the agents.

Conversations’19 brings to you actionable advice from Customer Service experts and Solution Architects who led Enterprise Contact Center deployments across BFSI Verticals in Africa, India, Middle East and Asia Pacific.


Panel Discussion

How to build a Modern Contact Center process?

  • Learn how leading organizations across the globe tackle Customer Experience and customer focus.
  • Actionable insights for building a future ready call center.
  • Analyze which contact center solution fits best for you call center. 


Rahul Zutshi

Director – Marketing & Strategy

Vishal Miglani

Regional Manager – Africa, Ameyo

Shobhit Gupta
Associate Vice President International Business, Ameyo
Akhilesh Vybhav
Managing Director, Zaktech Solutions Ltd.
Daniel Mpolokoso
Technical Director, Zaktech Solutions Ltd.