The Goldmine of Contact Center Best Practices
In Association with
Learn from Customer Service Leaders
2000+ Contact Center Deployments
What's in it for You?
Customer expectations have increased over time, but this is not true for Call center operations & processes in Zambia. Modern Call centers require modern technologies which can deliver Omnichannel Customer experience along with empowering the agents.
Conversations’19 brings to you actionable advice from Customer Service experts and Solution Architects who led Enterprise Contact Center deployments across BFSI Verticals in Africa, India, Middle East and Asia Pacific.
How to build a Modern Contact Center process?
- Learn how leading organizations across the globe tackle Customer Experience and customer focus.
- Actionable insights for building a future ready call center.
- Analyze which contact center solution fits best for you call center.
Director – Marketing & Strategy
Regional Manager – Africa, Ameyo