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Customer Experience Platform

JOin The CX Revolution with Ameyo

WHAT IS CX?

CX (Customer Experience) is a manifestation of interactions between an organization and customers across customer journey. It is a ground-breaking strategy to craft awe-inspiring customer experiences and thereby creating brand loyalty and increasing sales.

cx technology
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 Why CX Technology?

Millennials have sky-high expectations.They can and will share bad customer experiences on social media, online forums and personal chats. People might forget your product but will always remember the kind of experience delivered by your CX technology. 

What are the Challenges?

Challenges conquered by contact center technology powered Customer Experience

Siloed Communications

Customer experience technology integrates all mediums of communication with the customer and gives you a single view of all interactions and thus, removes all the hassles associated with multichannel communication.

Customer Lifecycle

Traditional CRM models only service the interaction with the customer, whereas Customer experience software traces the entire customer lifecycle to provide a seamless and consistent experience for your reps..

Reactive Response

Rather than a reactive approach, Customer experience platform enabled CX follows proactive response to customer troubles by incorporating IoT, to analyze and predict the pain points before they can occur

Non-employment of data

In an ideal situation, we would all want reps to be ready with answers to queries. Contact center technology utilizes data from marketing & sales, search history and tons of other valuable sources of customer information to provide a data-driven, problem-solving approach.

CX Revolution : Ideal scenario

Deliver consistent customer experience across multiple channels

Agent sees what
the customer seesstep 1
Contact Center Solutions

Agent knows the path the customer has takenStep 2
Contact Center Solutions

Choose a ProductStep 3
Contact Center Solutions