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    Create CX memories with Ameyo's AI-based ticketing system

    Ameyo's next generation Case Management Software to map the customer journey for faster complaint resolution

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    Tracking Customer Interactions for faster resolution 

    Ameyo’s ticketing solution lets you - view, understand and work on the cases. Establish clear accountability with Case Management and Business Rules. Make your customers feel valued by handling, reporting, routing, recording, monitoring, and management of customer interactions from multiple communication channels.

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    Mutli channel Ticket Management

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    360-Degree Customer View

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    Real-time Reporting and Analytics

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    Multichannel Ticket Management

     

    Manually or automatically create tickets for customer interactions
    across different channels - Voice, Email, SMS, Social Media, Chat etc.Unify cross channel interactions so agents can access all interaction activity, customer data, previous interactions and knowledge base from a single window.

    Download Whitepaper to learn How a great customer experience trumps your competition

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    360 Degree Customer View

     

    Get an all-round view of the customer interactions with the help
    of unified desktop and empower agents with insights from all
    interaction channels. Drive Agent ownership with end to end ticket
    visibility for your agents.
    Request demo 

    Download Ebook to learn the secrets of creating, delivering & measuring 360° Customer Experience
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    Real-Time Reporting and Analytics

     

    The supervisor can see the live distribution count of tickets in real time along with agent availability. Monitor different campaigns along with the SLAs graph to ensure agent productivity and alignment with the organizational goals.

    Download Case Study to know how Gulf African Bank made their business more efficient and profitable 

    Ameyo Case Management Benefits

    Integrating an efficient ticketing system with your contact center is essential to take a leap in the customer service domain

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    for business

    Efficient Case Management

    Faster Ticket Resolution

    Advanced Reporting

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    for agents

    Enhance Agent Productivity

    Improve Agent Satisfaction

    Automate Mundane Activities

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    for customers

    Real-time Updates

    Improved Customer Experience

    Engaged Customers

    Features You Will Love

    sla-configurationSLA Configuration

    Set up Ticket SLA's and Turn around time to effecively communicate the life cycle of a ticket to agents

    heat-mapHeat Map

    Assist agents by visualizing ticket's priority,
    calculated based on varied factors like
    ticket status, Industry Jargon, sentiment
    and others.

    merging-ticketsMerging Tickets

    Combine two or more different interactions into a single interaction along with an option of selecting the parent ticket to manage the hierarchy.

    internal-ticket-tracking Ticket Teamwork

    Agents can track tickets internally when
    collaborating with other back office agents to avoid redundancy and always stay updated with the curren ticket status
     

    intelligent-routing Intelligent Workflows

    Use Event and Times based rules to set in motion automated workflows for timely resolutions of cases keeping customer in loop at each status change

    unified-desktopUnified Desktop

    Get a consolidated view of all tickets from various mediums such as Voice, Chat, email, Social Media (Facebook and Twitter), and SMS.

    Just getting started?

    Here are more resources for Call Center Software

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    HOW TO CHOOSE THE RIGHT CONTACT CENTER SOFTWARE

    why Contact Centers have stopped being loss leaders,

    Download whitepaper
    BUILD-A-FUTURE-READY-CONTACT-CENTER-1.jpg

    HOW TO BUILD A FUTURE-READY CONTACT CENTER

    How adopting a modern contact center technology

    Download Ebook

    INTRODUCING AMEYO FUSION CX :

    All In One Omni Channel Contact center and Customer Service CRM

    Watch Video

    Awards & Recognition

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    Honorable mention in the Gartner Magic Quadrant 2015 | 2016 | 2017
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    Frost & Sullivan Asia Pacific Customer Value Enhancement Award 2015 | 2016
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    Frost & Sullivan Asia Pacific Customer Value Enhancement Award 2015 | 2016

    move your business forward with ameyo’s contact center software

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