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Introducing
Ameyo Fusion CX.

Empower businesses to ramp up customer journeys across all touchpoints, with fusion of customer intelligence and case management features

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First Ever 360° Customer Experience Platform

Analyze customer behavior across channels and derive powerful insights to result in informed business decisions.

KNOW THY CUSTOMER

KNOW THY CUSTOMER360 Degree View of Customer

TOTAL ACCOUNTABILITY

TOTAL ACCOUNTABILITYFront Office - Back Office Sync

EMPLOYEE EMPOWERMENT

EMPLOYEE EMPOWERMENTUnified Agent Desktop

360 degree customer vieww
Know Thy Customer
360 Degree View of Customer

Know Thy Customer

With the help of 360 Degree Customer View and customer sentiment & social indexes, FusionCX enables businesses to look into customer interaction history, emotional interaction state and expectations & aversions, to deliver superior customer experience. Proactively initiate web chat with customers by setting time and behavioral triggers to help them throughout their journey.

Helpdesk  | IVR | Live Chat  |  Omni ChannelCustomer Analytics | Social Index 



Total Accountability
Front Office - Back Office Synchronization

Total Accountability

With clear accountability between front and back offices, seamlessness and speed can be maintained across the customer query resolution processes. Any update/ modification in the customer query is captured and tracked across the offices on a real-time basis.

Helpdesk Management Software   |   SLAs  |   VoC  |  Quality Monitoring

CRM Quality Monitoring
Unified Desktop
Employee Empowerment
Unified Agent Desktop

Employee Empowerment

Ameyo’s Unified Agent Desktop enables agents with a single view of customer’s interaction history across the channels. With the help of an integrated knowledge base, agents can address queries in an instant. Ensure first contact ticket resolution to improve agent efficiency and customer satisfaction.

Unified Desktop  |  Intelligent Business Routing   |  Ticketing System  |   CX CRM | Chatbot Integration 

Experienced & Trusted by 2000+ Customers worldwide

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Great customer experience just a step away!

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