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Ameyo Fusion CX.

Empower businesses to ramp up customer journeys across all touchpoints, with fusion of customer intelligence and case management features

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First Ever 360° Customer Experience Platform

Analyze customer behavior across channels and derive powerful insights to result in informed business decisions.


KNOW THY CUSTOMER360 Degree View of Customer


TOTAL ACCOUNTABILITYFront Office - Back Office Sync



360 degree customer vieww
Know Thy Customer
360 Degree View of Customer

Know Thy Customer

With the help of 360 Degree Customer View and customer sentiment & social indexes, FusionCX enables businesses to look into customer interaction history, emotional interaction state and expectations & aversions, to deliver superior customer experience.

Helpdesk  | IVR | Bots  |  Omni ChannelCustomer Analytics | Social Index 

Total Accountability
Front Office - Back Office Synchronization

Total Accountability

With clear accountability between front and back offices, seamlessness and speed can be maintained across the customer query resolution processes. Any update/ modification in the customer query is captured and tracked across the offices on a real-time basis.

Case Management   |   SLAs  |   VoC  |  Quality Monitoring

CRM Quality Monitoring
Unified Desktop
Employee Empowerment
Unified Agent Desktop

Employee Empowerment

Ameyo’s Unified Agent Desktop enables agents with a single view of customer’s interaction history across the channels. With the help of an integrated knowledge base, agents can address queries in an instant.

Unified Desktop  |  Intelligent Business Routing   |  Feedback  |   CX CRM


Experienced & Trusted by 2000+ Customers worldwide

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Great customer experience just a step away!

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