<img height="1" width="1" src="https://www.facebook.com/tr?id=200214194048486&amp;ev=PageView &amp;noscript=1">
Hybrid AI from Ameyo  

Customer Experience AI for New-Age Contact Centers 

Request Demo
customer-experience-AI

Cutting-Edge Contact Center technology Designed to Understand Sentiment and Human Emotions

Ameyo's AI platform is a future-ready solution built to resolve customer query and open tickets in a quick turnaround time. Backed by NLP or Natural Language Processing, the platform can conduct sentiment analysis on textual data and assist agents to prioritize ticketing. 

It is an intelligent and innovative solution that lays emphasis on human emotions to deliver personalized customer service. To sum up, it is a single platform that achieves manifold goals- Improves Customer Satisfaction, Reduces Customer Irate, Empowers Agents, Averts Business Loss and Enhances Contact Center Efficiency.

customer-experience

Understands Customer's State

agent-experience

Improves Agent Experience

customer-experience

Strengthens Customer Experience (CX)

understand-customer's-state

Understands Customer's Intent

 

Sentiment analysis is crucial for understanding a customer's state of mind. Ameyo's AI platform reviews chat transcripts and highlight those instances when a customer felt irate or dissatisfied. Contact centers can now dive deeper into how a customer feels about their service. It pinpoints customer's individual expectation, behavior, situation and prepares contact centers to handle customer service intelligently. 

 

Download Ebook to understand the role of AI-powered chatbots to transform the customer experience.
Asset 1-8.svg

Improves Agent Experience

 

Agents are after all humans and at times due to the high volume of tickets are prone to ignore escalations and high stakes tickets. This is no longer an issue, as Ameyo's AI platform automatically identifies customer sentiments and notifies the agent or supervisor to prioritize a ticket. Agents experience is improved and they can service the customers better.

 

Download White Paper about New Generation Solutions for Contact Centers. 
customer-experience
improve-customer-experience

Strengthens Customer Experience (CX)

 

Timely and quick resolution of tickets impacts customer experience in a positive way. The AI platform facilitates customer service teams to organize and prioritize tickets around customer sentiment. It empowers agents to make data-driven decisions. The agents are aware of the customer's state and while resolving the issue are able to deliver positive customer experience. 

 

Watch Webinar to learn about the need for creating seamless customer experience AI. 

“ We chose Ameyo due to their competence and the way they moved to have in-depth understanding of our specific business requirements. The speed of execution from their end was superb”

ANURAGI RAMAN,

Sr. Vice President - MOSL

Read Full Case Study View all Case Studies

Triple-A : Anticipate, Augment, Automate

business-customer-retention

Business 

Prevents Businesses To Lose Customer Due To Slow Service

Increases Customer Retention

Encourages Customer Refferal

agent-experience

Agents

Offers Intelligent Suggestions to Agents/Supervisor

Helps Design Smarter Work Plan

Ticket Prioritization Made Easy 

customer-experience

customers

Personalized Interaction Each and Every Time

Pleasant Customer Experience

Quick and Fast Resolution

AI + Human Is A Solid Team

heat-map

Heat Map

For customer support teams that receive a high volume of tickets daily, prioritization can be quite complex. Critical tickets can get buried or lost under a pile new tickets. Heat Map analyzes and assigns a status to each open ticket, allowing agents to identify critical tickets easily. 

aggravated-irate-chat-notification

Aggravated Chat Notification

Hybrid AI by Ameyo is quick to pick up negative sentiments during an ongoing chat between an agent and the customer. The system instantly notifies the supervisor in case of aggravated or escalated chat. The feature offers agent and supervisor intelligent guidance to ticket handling. 

sentiment-analysis

Sentiment Analysis

The platform adopts a prediction model to calculate the sentiment of the customer from current and previous chats. Based on that, it assigns a score from 0 to 100, 0 being very negative, 50 being neutral and 100 being very positive. These findings help agents understand customer's state and behavior.

emotional-analysis

Emotional Analysis

Emotional Analysis highlights the emotional state of a customer at the time of accessing data. This is crucial for understanding customer expectation. 

third-party-integration-compatibility

Compatibility & Integration

Besides being compatible with Ameyo call center solution, Ameyo's hybrid AI solution can also be integrated with third-party platforms without a glitch. 

Just getting started?

Here are more resources for Call Center Software

HOW-TO-CHOOSE-THE-RIGHT-CONTACT-CENTER

HOW TO CHOOSE THE RIGHT CONTACT CENTER SOFTWARE

why Contact Centers have stopped being loss leaders,

Download whitepaper
BUILD-A-FUTURE-READY-CONTACT-CENTER

HOW TO BUILD A FUTURE-READY CONTACT CENTER

How adopting a modern contact center technology

Download Ebook
Fusion CX Video

INTRODUCING AMEYO FUSION CX :

All In One Omni Channel Contact center and Customer Service CRM

Watch Video

Awards & Recognition

Asset 21.png
Honorable mention in the Gartner Magic Quadrant 2015 | 2016 | 2017
Asset 23.png
Frost & Sullivan Asia Pacific Customer Value Enhancement Award 2015 | 2016