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    Hybrid AI from Ameyo  

    Customer Experience AI for New-Age Contact Centers 

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    Cutting-Edge Contact Center technology Designed to Understand Sentiment and Human Emotions

    Ameyo's AI platform is a future-ready solution built to resolve customer query and open tickets in a quick turnaround time. Backed by NLP or Natural Language Processing, the platform can conduct sentiment analysis on textual data and assist agents to prioritize ticketing. 

    It is an intelligent and innovative solution that lays emphasis on human emotions to deliver personalized customer service. To sum up, it is a single platform that achieves manifold goals- Improves Customer Satisfaction, Reduces Customer Irate, Empowers Agents, Averts Business Loss and Enhances Contact Center Efficiency.

    customer-experience

    Understands Customer's State

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    Improves Agent Experience

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    Strengthens Customer Experience (CX)

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    Understands Customer's Intent

     

    Sentiment analysis is crucial for understanding a customer's state of mind. Ameyo's AI platform reviews chat transcripts and highlight those instances when a customer felt irate or dissatisfied. Contact centers can now dive deeper into how a customer feels about their service. It pinpoints customer's individual expectation, behavior, situation and prepares contact centers to handle customer service intelligently. 

     

    Download Ebook to understand the role of AI-powered chatbots to transform the customer experience.
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    Improves Agent Experience

     

    Agents are after all humans and at times due to the high volume of tickets are prone to ignore escalations and high stakes tickets. This is no longer an issue, as Ameyo's AI platform automatically identifies customer sentiments and notifies the agent or supervisor to prioritize a ticket. Agents experience is improved and they can service the customers better.

     

    Download White Paper about New Generation Solutions for Contact Centers. 
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    improve-customer-experience

    Strengthens Customer Experience (CX)

     

    Timely and quick resolution of tickets impacts customer experience in a positive way. The AI platform facilitates customer service teams to organize and prioritize tickets around customer sentiment. It empowers agents to make data-driven decisions. The agents are aware of the customer's state and while resolving the issue are able to deliver positive customer experience. 

     

    Watch Webinar to learn about the need for creating seamless customer experience AI. 

    Triple-A : Anticipate, Augment, Automate

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    Business 

    Prevents Businesses To Lose Customer Due To Slow Service

    Increases Customer Retention

    Encourages Customer Refferal

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    Agents

    Offers Intelligent Suggestions to Agents/Supervisor

    Helps Design Smarter Work Plan

    Ticket Prioritization Made Easy 

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    customers

    Personalized Interaction Each and Every Time

    Pleasant Customer Experience

    Quick and Fast Resolution

    AI + Human Is A Solid Team

    heat-mapHeat Map

    For customer support teams that receive a high volume of tickets daily, prioritization can be quite complex. Critical tickets can get buried or lost under a pile new tickets. Heat Map analyzes and assigns a status to each open ticket, allowing agents to identify critical tickets easily. 

    aggravated-irate-chat-notificationAggravated Chat Notification

    Hybrid AI by Ameyo is quick to pick up negative sentiments during an ongoing chat between an agent and the customer. The system instantly notifies the supervisor in case of aggravated or escalated chat. The feature offers agent and supervisor intelligent guidance to ticket handling. 

    sentiment-analysisSentiment Analysis

    The platform adopts a prediction model to calculate the sentiment of the customer from current and previous chats. Based on that, it assigns a score from 0 to 100, 0 being very negative, 50 being neutral and 100 being very positive. These findings help agents understand customer's state and behavior.

    emotional-analysis Emotional Analysis

    Emotional Analysis highlights the emotional state of a customer at the time of accessing data. This is crucial for understanding customer expectation. 

    third-party-integration-compatibilityCompatibility & Integration

    Besides being compatible with Ameyo call center solution, Ameyo's hybrid AI solution can also be integrated with third-party platforms without a glitch. 

    Just getting started?

    Here are more resources for Call Center Software

    HOW-TO-CHOOSE-THE-RIGHT-CONTACT-CENTER-1.jpg

    HOW TO CHOOSE THE RIGHT CONTACT CENTER SOFTWARE

    why Contact Centers have stopped being loss leaders,

    Download whitepaper
    BUILD-A-FUTURE-READY-CONTACT-CENTER-1.jpg

    HOW TO BUILD A FUTURE-READY CONTACT CENTER

    How adopting a modern contact center technology

    Download Ebook
    ameyo-4-video-1.jpg

    INTRODUCING AMEYO FUSION CX :

    All In One Omni Channel Contact center and Customer Service CRM

    Watch Video

    Awards & Recognition

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    Honorable mention in the Gartner Magic Quadrant 2015 | 2016 | 2017
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    Frost & Sullivan Asia Pacific Customer Value Enhancement Award 2015 | 2016
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    Frost & Sullivan Asia Pacific Customer Value Enhancement Award 2015 | 2016

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