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Customer Service Chatbot

Ameyo offers easy and seamless integration with your existing bots to take customer conversations from bots to agents for better engagement

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customer-service-chatbot

disrupting the world of cx with
an enterprise chatbot solution

Ameyo offers easy and seamless integration with your existing bots to take customer conversations from bots to agents for better engagement. Now be proactive in delivering a superior customer experience at a lower cost. Improve your contact center efficiency to deliver a personalized customer experience with a twin combination of an artificially intelligent bot and a human agent.

personalised-customer-interactions

Humanize Customer Interactions

chatbot-operational-efficiency

Extensible Plug 'n' Play Technology

chatbot-enhance-agent-experience

Enhance Agent Efficiency

chatbot-personalized-customer-interaction

Humanize Customer Interactions

 

Give personalized responses to all customer queries without a live agent. Leverage the power of natural language processing (NLP) and machine learning to have a human-like conversation with your customers

SENTIMENT ANALYSIS | INTEGRATION

Download Ebook to learn how AI-powered chatbots will transform customer experience
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Extensible Plug 'n' Play Technology 

A semi rule-based bot that can be extended to any chat medium ( Messenger, in-house chat, webchat, line etc.) and is default trained for major customer service domains. Not only captures keyword but the context of the conversation to roll out chat flows.

REPORTING & ANALYTICS | UNIFIED DESKTOP

Download Case Study to know how Flipkart reduced  order tracking time by 200% to achieve operational efficiency
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chatbot-employee-experience

Enhance Agent Efficiency

 

AI enabled chatbot learns and improves over time and thus, assists live agents by decreasing customer query abandonment rates. Since chatbot handles mundane queries with high accuracy, agents get time to focus on priority customers. When an anomaly in customer behavior is detected chat is seamlessly transferred to the live agent.

TICKET MANAGEMENT | IVR

Watch Webinar to know how artificial intelligence can help in building a seamless customer experience

“ We chose Ameyo due to their competence and the way they moved to have in-depth understanding of our specific business requirements. The speed of execution from their end was superb”

ANURAGI RAMAN,

Sr. Vice President - MOSL

Read Full Case Study View all Case Studies

Feature Rich Solution

chatbot-for-business

management's guide

Operational Efficiency

Improve Customer Service

Increase Customer Satisfaction

Cost Optimization

chatbot-for-employees

agent's support system

Enhance Agent Productivity

Improve Agent Satisfaction

Automating Mundane Activities

 

chatbot-for-customers

customer's favourite

First Call Resolution

Intelligent Self-Service

Reduce Search Effort

Engaged Customers

Features You Will Love

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Semi-Rule Based

No chat history? No problem. Integrated chatbot connects to the systems and continually learns about the business, making it smarter with every interaction.

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In Context Conversation

Worried about out of context answers? Integrated chatbot remembers the context throughout the conversation and adapts its tone and answers accordingly. 

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Backend Integration

Have multiple queries? Chatbot collates data from multiple backend channels in real time to enable seamless customer interactions.

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Chat Transfer To Live Agents

What about escalation and unique requests? In case of priority customers or escalations, chatbot seeks help from human agents without call disconnection.

platform-compatible-chatbot

Cross-Platform Compatibility

What about omnichannel customer interactions? Chatbot can be extended to various chat mediums - In-app chat, Website, Facebook Messenger, MobileApp SDK, Viber, Line, WhatsApp to name a few.

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Domain Trained

What about domain knowledge? Chatbot is a machine learning enabled closed domain chatbot with a complete understanding of end to end workflow.

sentiment-analysis

Sentiment Analysis

Handling difficult queries? Chatbot understands the mood of the customer to take appropriate steps and transfer to live agent in case of escalation.

goal-based-conversation

Goal-Based Conversations

How about performance monitoring? Set goals for chatbot and get reports for data analysis, forecasting and improving the customer service.

Just getting started?

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