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    Meet Genie

    AI-enabled Customer
    Service Chatbot

    Ameyo Genie is a closed domain, AI enabled Chatbot equipped
    with machine learning and natural language processing to delight your customers

    Request Demo
    customer-service-chatbot

    disrupting the world of cx with
    an enterprise chatbot solution

    Ameyo Genie is a closed domain, AI enabled Chatbot, equipped with machine learning and natural language processing capabilities. Now be proactive in delivering a superior customer experience at a lower cost. Improve your contact center efficiency to deliver a personalized customer experience with a twin combination of an artificially intelligent bot and a human agent.

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    Humanize Customer Interactions

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    Extensible Plug 'n' Play Technology

    chatbot-enhance-agent-experience

    Enhance Agent Efficiency

    chatbot-personalized-customer-interaction

    Humanize Customer Interactions

     

    Give personalized responses to all customer queries without a live agent. Leverage the power of natural language processing (NLP) and machine learning to have a human-like conversation with your customers

    SENTIMENT ANALYSIS | INTEGRATION

    Download Ebook to learn how AI-powered chatbots will transform customer experience
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    Extensible Plug 'n' Play Technology 

    A semi rule-based bot that can be extended to any chat medium ( Messenger, in-house chat, webchat, line etc.) and is default trained for major customer service domains. Not only captures keyword but the context of the conversation to roll out chat flows.

    REPORTING & ANALYTICS | UNIFIED DESKTOP

    Download Case Study to know how Flipkart reduced  order tracking time by 200% to achieve operational efficiency
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    Enhance Agent Efficiency

     

    Genie learns and improves over time and thus, assists live agents by decreasing customer query abandonment rates. Since Genie handles mundane queries with high accuracy, agents get time to focus on priority customers. When an anomaly in customer behavior is detected chat is seamlessly transferred to the live agent.

    TICKET MANAGEMENT | IVR

    Watch Webinar to know how artificial intelligence can help in building a seamless customer experience

    Feature Rich Solution

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    management's guide

    Operational Efficiency

    Improve Customer Service

    Increase Customer Satisfaction

    Cost Optimization

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    agent's support system

    Enhance Agent Productivity

    Improve Agent Satisfaction

    Automating Mundane Activities

     

    chatbot-for-customers

    customer's favourite

    First Call Resolution

    Intelligent Self-Service

    Reduce Search Effort

    Engaged Customers

    Features You Will Love

    semi-rule-based-chatbot Semi-Rule Based

    No chat history? No problem. Genie connects to the systems and continually learns about the business, making it smarter with every interaction. Train Genie using pre-determined rules.

    in-context-conversation-with-chatbot In Context Conversation

    Worried about out of context answers? Genie remembers the context throughout the conversation and adapts its tone and answers accordingly. 

    integration-with-chatbot Backend Integration

    Have multiple queries? Genie collates data from multiple backend channels in real time to enable seamless customer interactions.

    smooth-transfer-with-chatbot Chat Transfer To Live Agents

    What about escalation and unique requests? In case of priority customers or escalations, Genie seeks help from human agents without call disconnection.

    platform-compatible-chatbot Cross-Platform Compatibility

    What about omnichannel customer interactions? Genie can be extended to various chat mediums - In-app chat, Website, Facebook Messenger, MobileApp SDK, Viber, Line, WhatsApp to name a few.

    domain-trained-chatbot Domain Trained

    What about domain knowledge? Genie is a machine learning enabled closed domain chatbot with a complete understanding of end to end workflow.

    sentiment-analysis Sentiment Analysis

    Handling difficult queries? Genie understands the mood of the customer to take appropriate steps and transfer to live agent in case of escalation.

    goal-based-conversation Goal-Based Conversations

    How about performance monitoring? Set goals for Genie and get reports for data analysis, forecasting and improving the customer service.

    Just getting started?

    Here are more resources for Call Center Software

    HOW-TO-CHOOSE-THE-RIGHT-CONTACT-CENTER-1.jpg

    HOW TO CHOOSE THE RIGHT CONTACT CENTER SOFTWARE

    why Contact Centers have stopped being loss leaders,

    Download whitepaper
    BUILD-A-FUTURE-READY-CONTACT-CENTER-1.jpg

    HOW TO BUILD A FUTURE-READY CONTACT CENTER

    How adopting a modern contact center technology

    Download Ebook
    ameyo-4-video-1.jpg

    INTRODUCING AMEYO FUSION CX :

    All In One Omni Channel Contact center and Customer Service CRM

    Watch Video

    Awards & Recognition

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    Honorable mention in the Gartner Magic Quadrant 2015 | 2016 | 2017
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    Frost & Sullivan Asia Pacific Customer Value Enhancement Award 2015 | 2016
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    Frost & Sullivan Asia Pacific Customer Value Enhancement Award 2015 | 2016

    move your business forward with ameyo’s contact center software

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