Enhancing Agent Experience to ensure better Customer Experience
Equipping agents with the right tools and integrations improves their productivity levels and customer satisfaction, reducing cost at the same time. This enables them to seamlessly manage customer interactions across multiple touch-points.
Ameyo Agent Desktop tool enables you to nurture the relationship between your agent and the customer ensuring great customer experience. It is a unified interface that gives agents the information they need and manages every customer interaction. Systems, applications and data are conveniently accessible from the desktop, guiding agents through customer service interactions. Its integration with smart CRM technology ensures a complete view of an individual customer—account history, previous purchases and preceding steps completed in the service inquiry, regardless of which channels were used.
It helps you increase first call resolution, decrease average handle time and reduces cost-per-call, thereby improving customer satisfaction.
Enabling Computer Telephony Integration (CTI) with the agent’s desktop enables screen pop-ups that allow agents to access customer information in real-time, mapping into a GUI-based interface through the database. CTI enables the agents to provide service faster, cross-sell, and have qualitative interactions.