Ameyo provide out of the box integration with leading CRM solutions that delivers real-time connectivity and reduce the time to value your CRM investment. Companies can improve contact / lead management, and enable full functionality using an internet-enabled device. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, Sugar, Freshdesk, Microsoft Dynamics, Talisma, Zendesk, and Oracle Siebel.
Ameyo provides innovative contact center capabilities on top of your existing ACD - PBX, or PBX-only infrastructure without replacing your entire infrastructure. Ameyo platform has pre-built and certified connection capabilities with a wide range of leading manufacturers such as Avaya, Cisco, Siemens, and Alcatel-Lucent.
Core and Retail Banking
Ameyo integrates with leading core banking softwares helping banks develop and deploy processes to take advantage of best practice banking system application architectures. Ameyo extends its functionality to core-banking operations with proven integrations with i-flex and Temenos (T24).
Ameyo integrates with Workforce Optimization systems to create a high-level framework encompassing strategic planning, agent monitoring, evaluation, improvement and motivation. Ameyo allows complete automation of agent forecasting and scheduling process to avert over or understaffing.