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Call Center Solutions - Integrations

Reinforce your Call Center Infrastructure by Integrating with your Existing Applications

CRM

Ameyo provide out of the box integration with leading CRM solutions that delivers real-time connectivity and reduce the time to value your CRM investment. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, Sugar, Freshdesk, Microsoft Dynamics, Talisma, Zendesk, and Oracle Siebel.

crm-salesforce   ticketing-system-freshdesk   crm-sugar_crm   crm-talisma      crm-microsoft_dynamics   ticketing-system-zendesk


Switches

Ameyo provides innovative contact center capabilities on top of your existing ACD/PBX or PBX-only infrastructure without replacing your entire infrastructure. Ameyo platform has pre-built and certified connection capabilities with a wide range of leading manufacturers such as Avaya, Cisco, Siemens, and Alcatel-Lucent.

PBX-avaya     PBX-cisco     PBX-alcatel-lucent   PBX-Siemens


Core-Banking

Ameyo integrates with leading core-banking softwares helping banks develop and deploy processes to take advantage of best practice banking system application architectures. Ameyo extends its functionality to core-banking operations with proven integrations with i-flex and Temenos (T24).

iflex     temenos


Workforce Optimization

Ameyo integrates with Workforce Optimization systems to create a high-level framework encompassing strategic planning, agent monitoring, evaluation, improvement and motivation. Ameyo allows complete automation of agent forecasting and scheduling process to avert over or understaffing.