The new breed of customers traverse multiple channels of communications in seek of answers to their queries, and expect consistent and intuitive experience across these multiple channels- voice, SMS, web, email, social, chat and fax. As a Customer Engagement Hub, Ameyo provides omni-channel capabilities that allows you to effectively manage customer interactions over any communication channel your customer chooses to interact. Ameyo CEH breaks down the silos that will transform your “multi-channel” customer service into “True Omnichannel Customer Experience”.
With Ameyo, customer context is continuously maintained and updated, across transfer between different agents and service escalations enabling seamless conversations and a better experience throughout customer journey.
With Ameyo’s omni-channel capabilities, you are allowed to transfer customer interactions to lower cost channels viz self-service channel of their choice freeing up your agents to dedicate their efforts to resolving more complex customer issues. The True Omnichannel Customer Experience offers cost efficiencies, faster resolution of issues, and reduced customer frustrations.