A Comprehensive Customer Experience Mapping Tool
Ameyo Reporting and Analytics tool allows enterprises to calculate –
- Overall Contact Center Performance
The tool offers the power to synthesize large amounts of data to get valuable insights into customer service interactions. Thanks to a web-based interface, contact center managers can get access to statistical information in real time. The capabilities of the tools allow agents and managers to customize the executive dashboard. All information related to over all contact center performance is presented in a very intuitive and graphical format.
- Individual Agent Performance
Ameyo customer experience mapping tool not only improves CX, but also promote agent satisfaction. Real time data empowers agents to service customer’s better, which is a crucial precursor to agent performance.
Ameyo Wallboard provides contact centers with a bird’s eye view of entire operations to help them proactively manage customer demand against agent performance using the Wallboard tool. Instant access to the key metrics drive improvements in operations enabling the team to meet the customer care standards. Data can be filtered to suit the needs of the business enabling supervisors to review the real-time and threshold-driven data.
Ameyo Reports enables contact centers to access and manage information in the most adept manner. The tool empowers the user with custom reports generation by extracting information from any integrated database source. The web-based interface allows managers and administrators of a business entity to not only access reports from anywhere, but also to constantly innovate using different parameters to achieve operational efficiency.