Customer Service Tools​ for Higher Agent Productivity – Ameyo

Customer Service Tools That Boost
Agent Productivity

Empower your Agents with the Best-in-Class Customer Service Tools

Unified Platform for All Activities

Agents can access all support tickets, customer data, and related interaction history on a single screen with Unified Agent Desktop as a customer service tool. With no need of toggling between different screens, agents can perform faster complaint resolution, manage multi-channel interactions on one screen, and can optimize their overall operational efficiency.
Unified Platform for All Activities
AI-Based Customer Insights

AI-Based Customer Insights

To provide personalized customer experience, understanding your customers is the key. Ameyo offers AI-based customer sentiment analysis capability to your agents to analyze customers’ emotions and to create personalized experiences for them. Customer sentiment analysis capabilities allow agents to truly understand a customer’s state, which helps in ticket prioritization and quick resolution to avoid further escalations. Customer support tools with real-time insights about customer sentiments also help in intelligent routing to avoid customer aggravations.

Integrated Knowledge Base

Knowledge base helps agents to quickly answer customer queries in real time. Empowering agents with easy access to this information helps them to save their time by quickly answering the queries. You can compile various FAQs and product-related informational articles in your call center knowledge base which can be easily integrated with Ameyo’s helpdesk management software.
Integrated Knowledge Base
Omaxe

CUSTOMER SUCCESS STORY

Omaxe

Discover how a leading real estate company achieved a dramatic improvement in agent utilization to transform customer experience.

Low Complexity Tickets

Low Complexity Tickets

Cut down the extra work of your agents on closing and updating lower complexity tickets or first call resolution tickets. Ameyo help desk software lets you create LITE tickets for interactions where the ticket is resolved in the first contact and no additional actions are required to close it. Agents can save time through a one-step resolution for all the tickets that are closed in the first conversation.

Field Agent Capabilities

Streamline your field service operations by allowing field agents, who provide services at the customer location, an easy access to tickets on-the-go. With Ameyo FusionCX, the tickets are pushed through a back office agent who can update the ticket status in real-time while field agents connect with customers on the field to resolve their queries. This helps to expedite your last mile ticket resolution and ensure customer delight.
Mobile Agent Capabilities

Mobile Agent Capabilities

Your agents going remote shouldn’t impact your call center. Ameyo Mobile Agent Application works as a comprehensive contact center and empowers agents with- dialers to automate your outbound calling, WebRTC for enhanced voice quality, CTI integration to access all the customer information along with agent self-tracking for routine tasks – calls handled, number of breaks.

Team Collaboration Capabilities

When an agent needs assistance to solve a customer query, he can check if other agents are available to help him and can internally call the specific agent, while being on call with the customer. This real-time collaboration will enable faster intra-communication and much faster query resolution. Customer Service tool enables agents and supervisors to internally collaborate with one another through internal chat option.  
Parallel-Predictive-Dialer

Cross-Campaign Capabilities

As agents move to different campaigns based on business needs, Ameyo offers a multi-campaign login option that empowers businesses to optimize their agent performance and productivity. Cross-campaign management enables agents to interact with their customers across different channels and resolve tickets based on priorities.