Customer Service Chatbot Integration

Quick and seamless integration with your existing chatbot system to foster omnichannel customer experience.

Deploy Across Chat Channels

Facilitating chatbot across chat channels including web chat, mobile apps, and social messaging applications helps to deliver quick customer service. Messaging applications have a vast user base and customers prefer brands which are accessible through these channels. Chatbot integration with Ameyo helps businesses to tap these chat channels to offer easy and instant service by deploying customer service chatbot across messaging applications like Facebook Messenger, Twitter, Viber, LINE, and Wechat.

Increased-Visibility-for-Customer
leaving-a-mark

Smooth Handover To Live Agent

There would be times when customer interactions and queries cannot be resolved by the chatbot and would require human assistance. This is where Ameyo comes into the picture. When the customer service chatbot is not able to cater to the customer’s question, Ameyo handovers the conversation to a live agent, who can then either continue the chat with the customer via the current messaging platform or take it over to the voice channel by initiating a callback to the customer.

Unified Reporting

For omnichannel communication system to work, unified reporting is a must. Ameyo offers unified reporting dashboards with real-time data to support seamless chatbot integration and expedite customer query resolution as it helps to identify customer service gaps swiftly. Unified reporting provides insights into customer journey across the channels in one go and empower agents to understand customer preferences for delivering better support.

gulf-african-bank

CUSTOMER SUCCESS STORY

Gulf African Bank

Discover how a leading African Bank revamped their case management processes to get the customer issues resolved in a much quicker way.

Modernize Your Help Desk System With Self-Service Options

Collaboration

Self Service

Let customers solve easy queries at their end with ease.

Agent-routing

Knowledge Base

Provide a complete repository of FAQs and self-help content.

business-hours

Customer Portal

Let the customer own their ticket by re-opening and monitoring tickets.

Looking for an Automated Help Desk Software?