Workflow Automation Improved Productivity
Helpdesk Automation with Ticket Prioritization
CUSTOMER SUCCESS STORY
Learn how Ameyo helped a leading financial service provider improve their customer satisfaction score.
Time Based Workflow Automation
Ameyo Help Desk Software enables you to set up rules with conditions and actions that will be triggered after a specific time interval. This ensures successful completion of the SLAs and in case of a delay, the stakeholders- contact center manager and/or customers are duly notified, as per the defined conditions and actions.
Event-Based Workflow Automation
Merge Tickets with Automation
Ameyo help desk software allows you to configure automation rules to merge different tickets with the same context to reduce agent’s efforts. This saves agents’ time and allows them to focus on other important tasks. This capability ensures that the context of the tickets is preserved while tickets are merged automatically through helpdesk automation, thereby eliminating any possibility of human error.