Equip Agents and Customer with Knowledge
Arm Your Agents and Customers with the Power of Integrated Knowledge Base to find Quick Answers to their Queries
Centralized Information for Consistent Support
Create a centralized information repository to ensure your agents and customers have access to consistent answers to their queries. When information regarding the product and services is stored centrally in an organized manner, it becomes easy for agents to search the right information to assist customers. It ensures that whenever customers have a question, they can easily query the knowledge base and find instant answers.
Higher Resolution Rate and Better Productivity
Respond to customer queries in real time without making customers wait on call or transferring calls to other agents by quickly accessing the information needed to resolve their queries. Integrated knowledge base cuts down the time agents spend on looking for the information required for responding to a support ticket. This considerably improves the SLA and agents become more productive with the increased bandwidth of catering to more tickets.
Let Customers Find Answers at their Convenience
Allow your customers a quick access to answers they are seeking to resolve their issues. The knowledge base is an easy-to-use way that your customers can choose to self-serve and resolve issues faster. It ensures improvement in customer satisfaction levels as it averts customers from wasting their time and let them skip the traditional manner of contacting the customer support for finding answers to their issues. It helps customers to explore the products and services at their own pace and convenience.
Curtail Support Tickets
When customers have quick and easy access to information for answering their basic queries, they are less likely to raise support tickets. Empowering customers with knowledge base will definitely ensure less burden on your customer support team. When agents do not have to spend time responding to basic customer queries they have more time to focus on more critical issues.
CUSTOMER SUCCESS STORY
Find out how Ameyo helped a leading telecom organization address specific technology obstacles impeding the speed, flexibility and quality of the customer service.