Letting the Customers Do it Themselves
Deliver an empowering experience by getting out of the customer’s way by providing self service portal and help them serve better
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With a knowledge base software, make it easy for the customers to access the relevant documents to get answers to all their questions independently. The lesser the dependency that the customers have on the customer service executives, the happier they are.
The Bot answers queries
Ameyo chatbot integration allows you to leverage the power of artificial intelligence to answer the routine issues quickly and efficiently. In case the bot it stuck at some question, seamlessly transfer the conversation to a live agent, without any hiccups or break at the customer’s end
Let the Customers manage their tickets
A customer portal provides the customer with a place to manage their tickets. Be it creating a new ticket, or adding a note to an open ticket, viewing its status and even reopening a ticket – the customers can do it all in the palm of their hands with a mobile customer portal.
CUSTOMER SUCCESS STORY
Discover how a leading food ordering and delivering company achieved 80% improvement in agent utilization to transform customer experience.
Modernize Your Help Desk System With Omnichannel Ticketing
Looking for an Automated Help Desk Software?
Weave the complete customer engagement strategy
Improve your Helpdesk operations by building a self-service portal to enable the agents and customers to improve overall customer journey.
Learn more about how you improve CX with self service.