Letting the Customers Do it Themselves

Deliver an empowering experience by getting out of the customer’s way by providing self service portal and help them serve better

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With a knowledge base software, make it easy for the customers to access the relevant documents to get answers to all their questions independently. The lesser the dependency that the customers have on the customer service executives, the happier they are.

Bot-answers

The Bot answers queries

Ameyo chatbot integration allows you to leverage the power of artificial intelligence to answer the routine issues quickly and efficiently. In case the bot it stuck at some question, seamlessly transfer the conversation to a live agent, without any hiccups or break at the customer’s end

Let the Customers manage their tickets

A customer portal provides the customer with a place to manage their tickets. Be it creating a new ticket, or adding a note to an open ticket, viewing its status and even reopening a ticket – the customers can do it all in the palm of their hands with a mobile customer portal.

dhl

CUSTOMER SUCCESS STORY

DHL

Explore how a leading logistics provider raises the bar in Customer Experience Management and achieves incremental overall growth of 17% with Ameyo.

Modernize Your Help Desk System With Omnichannel Ticketing​

Collaboration

Omnichannel Support

Support your customers by enabling them to raise tickets from any channel they choose.

Agent-routing

Helpdesk Automation

Automate ticketing operations to improve help desk agent productivity.​

business-hours

Agent Productivity

Empower your agents with best customer support tools, insights, and knowledge.

Looking for an Automated Help Desk Software?