Explore Inbound Analytics Thank You

Ameyo User Boot Camp

Explore Ameyo's Inbound Analytics and Reporting to improve your customer support

Here is the Recording -

Turn into Ameyo Ninja with Ameyo's User Boot Camp Webinar Series

Few of the questions asked during the webinar:
faq

Yes, businesses using Ameyo can configure queue level SLA’s in Supervisor Panel.

Abandonment rate = ACD offered calls – connected calls for the specified duration.

This parameter gives the count of calls that got dropped at IVR while the customer was using Self Service IVR or waiting on IVR or called in non-office hours.

This represents the count of calls received as a transfer from other campaigns.

The “Agent Monitoring” tab in the supervisor panel gives the staffed duration for each agent for the last 12 hours.