Education as a sector is highly competitive. Therefore,it becomes imperative to have a sustained competitive advantage to be successful. With the advent of e-learning and widespread usage of digital mediums, Educational institutes must leverage the technology to provide best services for all the stakeholders (students, parents. Admin staff, teachers).
Using a customer interaction software to integrate data from different channels will enrich the overall customer experience and will enhance brand value.
3 Primary Industry Challenges-
Omni-channel - Customer Engagement Hub to streamline processes, and closes the gap for losing out on inbound leads from various channels.
Improve Query Response Time - Self service portals and automated call distribution reduces the average handling time.
Optimizing Student Enrollment and Revenue - Quick and easy outbound efforts can be leveraged to create an effective and efficient campaign that results in an increase in student enrolments and improved customer service.
Maximising the Reach - Mix of channels guarantees complete coverage by reaching out to prospective students via media of their choice.
Workforce optimization - to measure and improve staff’s performance along with consistent monitoring facilities