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Unleashing The Power of CX in Education

Ameyo for Education

Contact Center Software for Education

Education as a sector is highly competitive. Therefore,it becomes imperative to have a sustained competitive advantage to be successful. With the advent of e-learning and widespread usage of digital mediums, Educational institutes must leverage the technology to provide best services for all the stakeholders (students, parents. Admin staff, teachers).

Using a customer interaction software to integrate data from different channels will enrich the overall customer experience and will enhance brand value.

3 Primary Industry Challenges-

  • Enrollment – Increasing student admissions
  • Retention – Improving student experience
  • Reach – Increasing coverage of prospective student base

Ameyo Offers

  • Omni-channel - Customer Engagement Hub to streamline processes, and closes the gap for losing out on inbound leads from various channels.

  • Improve Query Response Time - Self service portals and automated call distribution reduces the average handling time.

  • Optimizing Student Enrollment and Revenue - Quick and easy outbound efforts can be leveraged to create an effective and efficient campaign that results in an increase in student enrolments and improved customer service.

  • Maximising the Reach - Mix of channels guarantees complete coverage by reaching out to prospective students via media of their choice.

  • Workforce optimization - to measure and improve staff’s performance along with consistent monitoring facilities