Today, every person expects top-notch customer service and after sales support. This is further true for healthcare establishments. According to a Deloitte report, telemedicine will attract 7 million patients by 2018. With the growing relevance of virtual healthcare, improving patient experience, integrating various medical services and streamlining processes will be top priority for hospitals in the coming years.
Be it via phone calls, web mails, social media, IM, chat bots or text, customer service agents at hospitals should be able to communicate with the patients and their family member in the most fluid manner.
In short, there is a growing need to leverage CX technology and adopt a customer experience platfrom that improves buyer's journey.
Patient Experience Touch Points
Current Challenges in the Health Care Delivery System
According to McKinsey & Company, the number of digital touch points is increasing 20% annually. As market leaders in call center solutions, Ameyo offers sophisticated call center software for health care industry.