Cost-saving and revenue optimization have become the buzzwords in present times with most enterprises finding it profitable to outsource their peripheral functions. It makes business sense to let a dedicated and specialized firm handle these needs.
Outsourcing firms which take up these tasks are faced with cumbersome number of issues that accounts to proficiency and service quality;
Lower costs while managing end-to-end agent productivity with no compromise on enhancing customer interaction experience across all channels.
An increase in interaction volumes while automating routine functions.
Deployment Flexibility, Scalability and delivering enhanced customer experience.
Integration with the CRM, ERP and Workflow solutions.
Multiple campaigns (inbound, outbound, multimedia), real-time supervision, reports, quality control, call-recording, remote access, predictive dialling and CTI integration.