Increase in household income and growing urbanization is driving the phenomenal growth of real-estate industry. A huge rise in the number of players for commercial and residential projects has resulted in stiff competition in the market. It has become imperative for real-estate companies to create a quality customer service environment that makes your customers feel that you understand their problems and are very much on their side. Real estate is one industry that requires customers to make huge investments and if you cannot make your customers comfortable, you can very much lose their business. Returning phone calls and emails promptly and keeping up with appointments without any changes can bring a satisfactory smile on a customer’s face.
Ameyo’s comprehensive customer engagement suite allows you to deliver consistent customer experience across channels that too in a cost-effective and efficient manner. It enables you to fulfill the expectations of the customers, making the buying experience memorable for them. Our solution promises a robust IT infrastructure that allows for scalability and extensibility whenever required.
Omni-channel customer engagement facility to interact with the customers on their preferred channels.
Automation of outbound and inbound campaigns by using smart technological tools which includes predictive dialers, IVRs and Voice Blasters.
Easy integration with intelligent CRM systems to keep a track of all your targeted customer information and maintaining all important customer records.
Intelligent routing system to ensure that the inbound queries are handled by the best possible resource based on the particular customer’s requirements.
Workforce optimization to measure and improve employee’s performance along with consistent monitoring facilities.