Contact Center Solutions for Your Edtech Brand

Custom Solutions to Enrich Customer Experience and Drive More Conversion

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    4 Out of Top 6 EdTech Brands Trust Ameyo

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    Why Ameyo for Educational Contact Center?


    Easy Setup & Supervision for WFH Needs

    Ameyo’s omnichannel customer engagement platform is built for a ‘work from anywhere’ setup that allows the brands to work from any device, any browser, and any location. It helps brands streamline their communication processes with students while also establishing enterprise-grade security.


    Natural Integration with Leading CRMs

    To deliver context-driven interactions and increase the conversion rate, Ameyo’s contact center solution for education is backed by flexible in-house or third-party CRM integrations. It offers hassle-free CTI integration with enterprise CRMs- Zendesk, Freshdesk Mint, LeadSqaured, Zoho, Microsoft Dynamics, Sugar, Kapture, FreshSales, and more.


    All-in-one Suite: Connect with Students on Any Channel

    An omnichannel customer engagement platform helps you optimize the customer experience across the entire customer lifecycle from Voice Call, Video Chat, Social Media Engagement, Bot, etc. Education contact center software also enables you to track historical or past interactions with the customers across touchpoints to preserve conversations’ context.

    Enterprise-grade security

    Secure to the Core

    Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.


    Trusted by Leaders

    2,000+ brands across 21 verticals have trusted Ameyo in 60+ countries, including marquee brands like BYJU’S Aakash, Vedantu, Unacademy, Cuemath, Apollo Health & Lifestyle, SP Madrid, Dalex Finance, Spice Money.

    Transform Student Experience with a Flexible Contact Center Software

    Powerful CX Features for Education Industry

    Unified Agent Desktop
    Omnichannel Capabilities
    Live Monitoring
    Flexible CRM Integration
    Seamless Integrations
    Automated Routing
    IVR System
    Ticket Prioritization
    Inbound and outbound
    Inbound & Outbound Calling
    Seamless Bot to Agent Transfer

    Create Better Students’ Experience with Improved Communications

    Easy Setup on Mobile/Desktop

    Easy Setup on Mobile/Desktop

    Provide your contact center agents the flexibility to log in from any location and any device with a robust solution that can be easily set up within hours. Agents, as well as supervisors, get the flexibility to work from home or office. You can convert your smartphone into a mini contact center and get connected with students and parents without having to compromise on business productivity.


    Transparent and Real-time Monitoring

    With the Edtech contact center solution’s smart analytical capabilities, get complete visibility into contact center operations and monitor KPIs closely with campaign level dashlets. Let the supervisor keep track of agents’ activity in real-time to make well-informed decisions based on call summary, customer satisfaction score, query resolution time, etc. Stay on top of your contact center operations by using device health monitoring dashboards.


    Deliver Faster Response with Automated Distribution

    Let the students reach the right contact center agent with a smart routing algorithm. Students are becoming increasingly tech-savvy, expecting quick assistance from the agents. Enable them to connect with the right agent at the right time across channels. Intelligently route each call or chat to the best-suited agent and let them handle the queries with their expertise. Reduce the possibility of human error and increase First Call Resolution (FCR) with automated routing.

    Boost Agents’ Efficiency

    Increase Agent Productivity

    Empower your agents with the best customer support tools to resolve customer issues faster. Make their jobs easier by arming them with a single view of all interaction channels, customer details, and cross-channel interaction history, backed-up with a knowledge base to help them cater to students’ and parents’ queries better.


    Help Students Help Themselves

    Let the students and parents make payments, retrieve performance reports, and find relevant information on the self-service portal. Integrate your call center software with the knowledge base that answers first-level queries, thus reducing inbound call volume. The lesser the dependency that the customers have on the customer service executives, the happier they are.

    Star Star Star Star

    Bilegt Tumurkhuyag

    Senior CX Specialist Khan Bank

    The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
    Star Star Star Star Star

    Kingsley Bennett

    CEO Metro Edge Technologies

    Ameyo's Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents work remotely with ease.
    Star Star Star Star Star

    Mukund Kulashekaran

    SVP of Business Urban Company

    During COVID-19 transition, Ameyo's team worked to solve all technical problems and ensured that we continue to provide high-quality support to our customers and service partners. They are a business partner in every sense.
    Star Star Star Star Star

    Amit Sharma

    Head of Customer Lifecycle Management Spice Money

    Ameyo helped Spice Money remote contact center agents reach 100% productivity in two week’s time!

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    Frequently Asked Questions

    Call center software for edtech helps the brands handle incoming calls and make outbound calls to upsell and cross-sell different courses. An educational call center software also enables the brands to efficiently manage their business operations, increasing call connect rate with smart dialing algorithms and ensuring higher conversion rates.


    Must-have features in an educational call center software are:

  • Automated Call Distribution
  • IVR System
  • Auto Dialer
  • Self-service Portal
  • Real-time Monitoring
  • Omnichannel Capabilities
  • Seamless CRM Integration
  • Watermark

    With an omnichannel customer engagement platform, you can streamline your communication with students across touchpoints like voice calls, video chat, social media, messaging, etc.


    An Edtech Call Center Solution enables the brands to:

  • Address students’ and parents’ grievances effectively
  • Reach out to students via outbound calling
  • Connect with students on their preferred channel
  • Increase call connect and conversion rates
  • Improve students’ experience
  • Watermark