Contact Center Software for Healthcare
Today, every person expects top-notch customer service and after-sales support. This is further true for healthcare establishments. According to a Deloitte report, tele-medicine will attract 7 million patients by 2018. With the growing relevance of virtual healthcare, improving patient experience, integrating various medical services and streamlining processes will be a top priority for hospitals in the coming years.
Be it via phone calls, mails, social media, chatbots or text, customer service agents at hospitals should be able to communicate with the patients and their family member in the most fluid manner.
In short, there is a growing need to leverage CX technology and adopt a customer experience platform that improves buyer’s journey.
3 Primary Concerns for Healthcare Organizations
- Poor Call Connect Rate: Reaching out to the customers as well as high call abandonment rates
- Agent Productivity – Higher agent response time
- Keeping pace with multi-channel customer demands: Appointment booking/cancellation, handling complaints