Single View of Customer
Get interaction context of customer with all-inclusive customer view
One Stop For Customer Data
Store customer information in CRM view and make it accessible for agents, supervisor, and administrator. Agents can easily get a hold of contextual information and conversation history through customer data and be equipped with a better response for next interaction.
Track Missed Interactions
Filter missed interactions with your customers and resolve them with Customer help desk software. Track customer’s query across channels and provide a personalized experience to them by fetching the context of the missed conversation.
Customer Interaction Journey
Understand the path that your customer is taking to reach you and respond to the conversations on their preferred channels. View all (open as well as closed) past interactions of a customer across channels.
Real-Time CRM Updation
Update customer information in third party CRM or existing CRM in real time to increase the efficiency of agents. Reduce the conversation handling time and access the saved information to enhance the productivity.
Reply via Multiple Media
Reply to any interaction using email, chat, call with a single click. No matter where your customer is coming from, you can reply to them via any channel through a single screen.
CUSTOMER SUCCESS STORY
Discover how a leading food ordering and delivering company achieved 80% improvement in agent utilization to transform customer experience.