Streamline Customer Experience with Ameyo Chat
Businesses need to provide optimal customer service across all channels simultaneously to sustain in this competitive era. Live Chat has emerged as a successful tool for a company that thrives on providing excellent customer experience. Ameyo Chat can be used to cross-sell or up-sell while minimizing operational costs.
Ameyo's chat capabilities enable real-time interaction between agents and customers. The customer can request for a chat session and the agents can automatically retrieve information from a knowledge base to quickly respond to customer inquiries. Agents can have multiple chat sessions simultaneously, thus minimizing their idle time.
- Customer can request chat sessions from a website
- Integrated with agent workbench to provide a unified interaction interface
- Ability to configure custom routing policies for chat requests
- Supported routing policies—FIFO, LWA (Longest wait), etc.
- Agents can have multiple concurrent chat sessions
- Re-routing a chat session to another chat queue
- Chat logging
- Can be integrated with standard chat clients, XMPP based customer interface or agent interface
- Ability to implement single queue multichannel routing