Quintessentially, Interactive Voice Response (IVR) System solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.
Enterprises are increasingly turning towards IVR System to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company. Ameyo’s IVR Solution ensures just that by automating customer
Solve the mundane queries to free-up the agents to solve the priority issues. Improving customer support and satisfaction
Intelligent call routing to the best-qualified agent to ensure the customer’s query is resolved at the earliest
Play a pre-recorded message on off-days to allow self-service for the customers
Streamline the calls to enable seamless customer support and reduce customer waiting time
Have a standardized, professional greeting for all the customers to reduce errors and deliver consistently high levels of customer service
Intelligent Interactive Voice Response (IVR) Systems, also called auto attendant or virtual receptionist, allows businesses to service high call volumes at a lower cost. It can identify & segment callers, and resolve their query without transferring to a live agent. Calls are transferred to live agents only when the caller is unable to find the information they require, helping call center agents be more productive & effective by giving them more time to deal with complex interactions.
An IVR System installed on a hosted software platform that allows businesses to access the IVR application on the internet. This enables the organization to deliver 24/7 customer service, even after office hours. Having a hosted IVR System is the best way for enterprises to gain loyalty and improve satisfaction.
An agent-assisted IVR solution helps the contact center to optimize the cost of operations and along with delivering a consistent customer service. The agent can dynamically direct pre-recorded phrases to initiate a dialog with the customer, without the customer knowing an agent is involved. This helps in eliminating customer frustrations caused by complex-structured menu options.
Tap multiple customer touch points across channels to enable customer self-service to improve customer support
Allow multi-level flow in the IVR. Using multiple pre-recorded messages ensure the customer is routed to the right agent.
Ameyo IVR offers integration with third-party, external systems and allows agents to obtain the right information immediately from the underlying systems
Ameyo IVR makes scaling up easier to manage at low cost and without any heavy investment at the onset or during capacity upgrades
Get dashboards with relevant and important call reports such as the number of call drops, the number of missed calls, etc. to ensure informed decision making
With Ameyo IVR, directly forward the calls to the on-field sales team and other employees using multiple mediums such as the mobile phone or the landline
With Ameyo IVR Designer, enable sound resource allocation, optimal customer interaction management, and highest service quality.
With Ameyo IVR define the business hours. During non-business hours play a pre-recorded message to ensure not to completely lose out on any customer.
Automatic Call Routing using DNIS & CRM Integration
Intelligent Routing of Multiple Applications
Run-time Change of Call Flow
Database Integration, DTMF Recognition and Generation
Seamless working with T1, ISDN, E1 or analog lines
Text-to-Speech (TTS) ability
Automatic Speech Recognition (ASR) Integration
Remote Monitoring via GUI-based interface
100% Blind Recording (with compression and multimedia operations)