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Intelligent and Live Call center reporting

Live call center reporting, Metrics and Key Performance Indicators (KPIs) at Your Fingertips

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Report and Analytics

Why Reporting and Analytics Relevant for Contact Center Performance?

With multiple agents handling hundreds of calls daily, tracking a large amount of traction manually can be a daunting task. Keeping track of variables like total call volume, distribution, and lead penetration is relevant for benchmarking and assessing the overall efficiency of the call center.

This is why advanced reporting and analytics interface is an integral part of modern call center operations. Graphical dashboards with an intuitive interface can come in handy to make a crucial business decision, resource allocation, campaign management etc.

Ameyo call center software provides a real-time dashboard and monitoring tool with a graphical interface. Through Ameyo's monitoring system, managers can view agent activities and performance in real time- thereby improving overall productivity.

Ameyo Dashboard: A Robust Decision DrivingTool

Report Generation

Report Generation 

The tool offers the power to synthesize large amounts of data and generates reports to get valuable insights into customer service integrations. 

Campaign Productivity

Campaign Productivity

Analyzing call volume and lead penetration trends, the supervisor can set the pace for different campaigns to achieve maximum output and improve call center efficiency. 

Real-time Reporting

Real-time Reporting

The web-based interface allows call center supervisors to access statistical information in real-time which enables them to make an informed decision on the go. 

Unified Interface

Unified Interface

Thanks to a unified interface and simple drag and drop feature, filtering data to suit the operational need of the call center can be easily done, promoting easy operation.  

Wallboard Tool

Wallboard Tool

The wallboard tool offers a quick bird's eye view of the entire call center operation to the supervisor. This is relevant for driving improvements to meet customer service standards. 

Real-time Reporting

Live Monitoring

Allows supervisors to keep a tab on key contact center KPIs in real time. With a single click, supervisor can get a drill-down view of agent activity. This feature allows agents to measure agent performance. Improves reporting and decision making.

Case Study- iVentures Capital

Case Study- iVentures Capital

Discover how leading stock broker firm in India implemented intelligent routing with business rules to improve productivity, thus achieving high business up time. 

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Case Study- Kochar Infotech

Case Study- Kochar Infotech

Kochar Infotech implemented Ameyo's customer engagement solution to improve call history monitoring, reporting and analytics to enhance productivity. 

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“ Ameyo has given us a good wallboard configuration and reporting solution. Capabilities of Ameyo Solution has immensely helped our business and we look forward to a long and fruitful association.”

Breznitar Bhesania,

Zicom Retail Products Pvt. Ltd.

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Metrics For Measuring Call Center Trends

Call Volume

Call Volume

 

 Call Drop

Call Drop

 

Average Handling Time

Average Handling Time

 

Average Call Duration

Average Call Duration 

 

Lead Penetration

Lead Penetration  

 

Callback Schedule

Callback Schedule

 

Call Disposition

Call Disposition

 

Call Volume Trend

Call Volume Trend

Overall Call Distribution

Overall Call Distribution 

 

Executive Dashboard which is Easy to Understand, Analyse and Customize