With multiple agents handling hundreds of calls daily, tracking a large amount of traction manually can be a daunting task. Keeping track of variables like total call volume, distribution, and lead penetration is relevant for benchmarking and assessing the overall efficiency of the call center.
This is why advanced reporting and analytics interface is an integral part of modern call center operations. Graphical dashboards with an intuitive interface can come in handy to make a crucial business decision, resource allocation, campaign management etc.
Ameyo call center software provides a real-time dashboard and monitoring tool with a graphical interface. Through Ameyo's monitoring system, managers can view agent activities and performance in real time- thereby improving overall productivity.
The tool offers the power to synthesize large amounts of data and generates reports to get valuable insights into customer service integrations.
Analyzing call volume and lead penetration trends, the supervisor can set the pace for different campaigns to achieve maximum output and improve call center efficiency.
The web-based interface allows call center supervisors to access statistical information in real-time which enables them to make an informed decision on the go.
Thanks to a unified interface and simple drag and drop feature, filtering data to suit the operational need of the call center can be easily done, promoting easy operation.
The wallboard tool offers a quick bird's eye view of the entire call center operation to the supervisor. This is relevant for driving improvements to meet customer service standards.
Allows supervisors to keep a tab on key contact center KPIs in real time. With a single click, supervisor can get a drill-down view of agent activity. This feature allows agents to measure agent performance. Improves reporting and decision making.