Help Desk Automation - Workflow Rules

Rule Engine to Take Faster Actions for Critical Issues

    Book My Fast, Non-obligatory Demo Now!
    By submitting this form, you agree to Ameyo's Privacy Policy


    Event-Based Ticketing Automation

    Ameyo Help Desk Automation allows setting an event automation rule, enabling the supervisor to track and monitor the journey of each ticket and get a notification when certain pre-listed events are triggered. Eg, on the creation of a new ticket, the supervisor is notified that a new ticket has been assigned to their queue.

    Time-Based Ticketing Automation

    With Ameyo Help Desk Software Automation set up rules with conditions and actions that will be triggered after a specific time interval for rules with the matching condition, letting the supervisor and/or the customer to track the ticket. This ensures the successful completion of the SLAs and in case of a delay, the stakeholders are duly notified.

    Setting Predefined Conditions

    Automate internal and external ticketing actions based on a dynamic event and time-based triggers. You get to define the events which will trigger certain action or chain of actions. For instance, in the event of a new ticket being created, automate the actions of setting its priority and assign it to an agent. Similarly, in the case of time-based triggers, define SLA based workflows for a stringent business process. That is, when a particular event has crossed/will cross a certain time limit, a set of actions needs to be taken.

    Automate Operations to Eliminate Repetitive Tasks

    Customer Portal

    Let the customer own their ticket by creating, re-opening, or monitoring their ticket via a mobile customer portal

    Routing Rules

    Configure rules to distribute and assign tickets to agents according to their availability and workload

    Knowledge Base Software

    A complete repository of all the FAQs and self-help content enable the customers to help themselves

    The Guide to Helpdesk Management System

    Download Now

    Related Resources

    Helpdesk Automation: The Next Big Thing in Ticket Management

    In today’s technology-driven world, people expect no less than 100% perfection in their lives as technology has changed the needs an...

    How Agent-Assisted Automation can Enhance Call Center Productivity

    Agent-assisted automation is a form of technology that is becoming increasingly popular among call centers around the world. Already...

    How Helpdesk Ticketing System Benefits Customer Service

    Are you delivering to customer’s expectations? Working in the customer service domain is challenging, customers are looking for perf...