Workflow Automation Improved Productivity

Automated workflows to serve customers faster and save your agents’ time

    Book My Fast, Non-obligatory Demo Now!
    By submitting this form, you agree to Ameyo's Privacy Policy

    Screenshot-2020-04-24-at-10.28.00-AM-1536x751

    Helpdesk Automation with Ticket Prioritization

    Automate ticket distribution and assignment rules as per your business requirements. The ticket can be prioritized, based on the subject of the ticket or the channel. This helpdesk automation ensures that your SLAs are never violated and tickets are resolved faster. Further, Ameyo Fusion CX is backed-up with AI-based sentiment analysis capabilities. This allows you to prioritize tickets based on heat maps which can be configured as per business or process requirements.

    Explore Helpdesk Ticketing

    multi-channel

    Routing Automation

    Intelligently route customers to the right queue via active and passive channels- voice, chat, email, social media, SMS, and messaging platforms like WhatsApp. Using skill-based routing, the customers will be connected to subject matter experts, ensuring first call resolution with ticketing automation. Additionally, analyze the important keywords in the subject or body of the ticket to further simplify the routing of tickets to the right agents, campaigns, and queues.

    Explore Routing Rules

    Automatic-call-distribution

    Automation Rules

    Define business rules to trigger actions based on a number of events or time elapsed since an event occurred. Additionally automatically send escalation notification to the manager or supervisor alerting them of a possible SLA breach along with informing the customer of a possible delay.

    Explore Automation Rules

    Ola
    Aegon Life
    SC
    BYJU'S
    ZOHO
    swiggy

    Experienced and Trusted by 2000+ Customers worldwide

    time-base-automation

    Time Based Workflow Automation

    Ameyo Help Desk Software enables you to set up rules with conditions and actions that will be triggered after a specific time interval. This ensures successful completion of the SLAs and in case of a delay, the stakeholders- contact center manager and/or customers are duly notified, as per the defined conditions and actions.

    Automate-Operations-1

    Event-Based Workflow Automation

    Configure trigger-based automations for events that require instantaneous reactions. Ameyo customer service automation allows you to set event-based automation rules, enabling the supervisor to track and monitor the journey of each ticket and get a notification when certain predefined events are triggered. For instance, on the creation of a new ticket (defined event in the automation rules), the supervisor gets notified that a new ticket has been assigned to their queue.

    Screenshot-2020-04-24-at-10.46.28-AM-1536x743

    Merge Tickets with Automation

    Ameyo help desk software allows you to configure automation rules to merge different tickets with the same context to reduce agent’s efforts. This saves agents’ time and allows them to focus on other important tasks. This capability ensures that the context of the tickets is preserved while tickets are merged automatically through helpdesk automation, thereby eliminating any possibility of human error.

    Explore Ticketing Capabilities

    bankbazaar-logo

    Learn how Ameyo helped a leading financial service provider improve their customer satisfaction score.

    DOWNLOAD CASE STUDY

    Related Resources

    4 Key Elements of Digital Transformation: Drive Customer Experience for BFSI Sector
    The roundtable discussion in association with Brainalytics themed “CX Impact DigiTalks: Digital Transformation in BFSI Sector” aimed to...
    4 Customer Engagement Lessons for BPO’s

    The 4 lessons for Customer Engagement that businesses need to inculcate in their model to stay pertinent to customers.

    The Story Behind Success of 3 BPOs

    In this e-book we have discussed the success stories of 3 BPOs that are Globiva, iMarque, Transact Global, how they have grown their business and improved numbers using Ameyo’s Solutions.