Let the Data guide your Decisions

Monitor and improve agent productivity, operational efficiency and customer experience with Ameyo Helpdesk Reporting and Analytics tools.

Explore All Features

Data at First Sight

Stay on top of your helpdesk operations with Ameyo Bird’s Eye App. Get a complete picture of your contact center and customer support process across campaigns – in the palm of your hands. Customize the fields that you want to be updated on and get notifications for various thresholds.

Visual Data for Easy Consumption

No need to be bogged down by the mountain of data. We have made it easy for you to consume all that at a fast pace – by visually representing it in the form of graphs and charts. Thereby allowing you to make accurate predictions along with forming the strategy for improving the customer support process to create an army of happy customers i.e. your best brand ambassadors.

Scheduling Periodical Reports

Make use of default reports and also build custom ones to enhance your understanding of the customers and contact center functions and take corrective steps to improve agent workflows. With this feature of Ameyo Help Desk software manager can schedule these reports to get them periodically sent to their inbox for further analysis.

Take Insightful Actions

Create dashboards to view historical data as well as live monitoring of key metrics. With Ameyo dashboards you get to compare correlated metrics to identify the chinks in your process and take consequent actions. Decide and choose who gets to see which metrics based on the team they are part of to maintain relevancy and probability of faster actions.

Something More for Your Helpdesk Operations

Omnichannel Ticketing

Empower your employees to interact better and understand your customers better than before.

Self Service

Empowering customers to help themselves without the need for agent’s intervention.

Helpdesk Automation

Save agent time and effort by automating repetitive tasks to improve customer support and satisfaction.

The Guide to Helpdesk Management System

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Ameyo empowered Awash Bank with an end-to-end system

Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience

Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank

Ameyo is a feature-rich solution with several integration capabilities

We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.

AlHashem
Contact Center Manager

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.

Thanks a lot for the Wonderful Product.

Special Thanks to the team for patiently handling our request & delivering beyond expectations.

Kumar Konar
Collection Head

Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution

At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.

Phidelis Mwarenge
Contact Center Team Leader

Metro Edge Technologies increases its productivity by 60%

Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents

Kingsley Bennett
CEO

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.

Bilegt Tumurkhuyag
CX Senior Specialist