Single View Of Customer

Get interaction context of customer with all-inclusive customer view

Drive Contextual Interactions with Customers

Store customer information in CRM view and make it accessible for agents, supervisor, and administrator. Agents can easily get a hold of contextual information and conversation history through customer data and be equipped with a better response for next interaction.

Track Missed Interactions

Filter missed interactions with your customers and resolve them with Customer help desk software. Track customer’s query across channels and provide a personalized experience to them by fetching the context of the missed conversation.

Customer Interaction Journey

Understand the path that your customer is taking to reach you and respond to the conversations on their preferred channels. View all (open as well as closed) past interactions of a customer across channels.

Real-Time CRM Updation

Update customer information in third party CRM or existing CRM in real time to increase the efficiency of agents. Reduce the conversation handling time and access the saved information to enhance the productivity.

Reply via Multiple Media

Reply to any interaction using email, chat, call with a single click. No matter where your customer is coming from, you can reply to them via any channel through a single screen.

Manage Interactions with Omnichannel Contact Center

Email

Respond faster to emails via automatically generated interactions and delight your customers with quick response

Voice

Manage inbound and outbound calling to make each interaction count. Get contextual data of each conversation with live recording

Chat

Use Web Chat, In-App Chat and Chat Messenger to initiate and receive interactions from your customers

EBOOK

Handbook to Effectively Use WhatsApp for Customer Service

Download Ebook View All Ebooks

Ameyo empowered Awash Bank with an end-to-end system

Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience

Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank

Ameyo is a feature-rich solution with several integration capabilities

We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.

AlHashem
Contact Center Manager

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.

Thanks a lot for the Wonderful Product.

Special Thanks to the team for patiently handling our request & delivering beyond expectations.

Kumar Konar
Collection Head

Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution

At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.

Phidelis Mwarenge
Contact Center Team Leader

Metro Edge Technologies increases its productivity by 60%

Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents

Kingsley Bennett
CEO

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.

Bilegt Tumurkhuyag
CX Senior Specialist