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Deliver Powerful Call Management Features Into Salesforce
Single Sign-in and Task Automation
Real-time Report & Monitoring
Knock Out Human Error
Single Sign-In and Task Automation
Set up Ameyo Customer Support Software for Salesforce to improve agent efficiency. With one name and password authentication, an agent can access multiple applications they have been given rights to and eliminates further prompts when they switch applications during a particular session. Automatic two-way synchronization of information between Ameyo and Salesforce relieves agents from spending time toggling between multiple applications/screens to retrieve customer information.
Enables your support team to deliver personalized services with customer profile information displayed at a single intuitive interface providing agents with a comprehensive understanding of the customer. Pop-ups to help agents get the customer information (phone number) in case of both, inbound and outbound calls. If the customer’s phone number exists in multiple records and multiple objects then the agent has an option (on Ameyo Toolbar) to select the record which they want to dial.
Knock Out Human Error
Eliminate the possibility of a manual error and save time. The agent can call any contact from the CRM with a simple click on the number (in Predefined format), without manually entering the contact number. If a dialed number exists in multiple records, the system will dial the record from which the click to dial was initiated.
With Ameyo and Salesforce integration, get your customers to contact you using their preferred channels (call, SMS, email, etc.) to improve customer satisfaction and loyalty. Agents can further add their comments while disposing the call to help follow-up and accurate resolution of customer queries.
Real-time Reporting and Monitoring
Get a run-down of agent performance and other call center metrics and KPIs. Monitor sales performance with an integrated dashboard. Ameyo Dashboard integrated with Salesforce Service Console allows supervisors to instantly manage agent workforce in real-time, with a holistic view of call source, live calls, call duration, etc. Analyze the reports to take spontaneous yet informed decisions.
Automated Ticket Creation
CRM Integration with Ameyo helps to automatically generate an object for an incoming call in addition to attaching calls to the existing tickets. The call-related data is automatically tagged with the relevant object to ensure complete context for future actions.
Integrate Ameyo with Other Leading Applications
Increase agent efficiency and ease of handling support tickets with Freshdesk integration
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Zoho CRM Integration
Integrate Ameyo with Zoho CRM to have personalized, contextual customer interactions
Deliver Better Service by Integrating Your Existing Applications with Ameyo
Ameyo Helped us in Attaining our business goals
Ameyo paved the way for us by automating solutions to our requirements. We have been able to monitor our execution of the business processes, consequently expanding our presence and attaining our business goals
National Life & General Insurance Company
Supportive and Cooperative Team
Ameyo Engineers, Account Managers, and Project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.
IT Manager, Admerex Solutions
Our Customer Satisfaction Improved Greatly
Ameyo ensured the proper monitoring of issues is done because of which ‘Chili’ has increased customer satisfaction greatly
Advanced Capabilities to Improve Customer Experience
Ameyo assisted us to enhance our customer experience with its advanced capabilities.
General Manager SP Madrid
Ameyo customized the Solution as per our Requirement
“We wanted a flexible solution with customization as our organization progressed. Ameyo understood our business well and programmed the call flow and the telephony. I think it’s incredible.”
General Manager, Customer Service – Spoton
Empowered us with an end-to-end System
“Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience”
ASSOCIATE DIRECTOR-IT INFRASTRUCTURE, JABONG
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
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