Contact Center Software and Freshdesk Mint Integrations

Manage your interactions in one place across channels with Freshdesk CRM Integrations

Trusted by 2000+ Brands across 60+ Countries

Deliver Powerful Call Management Features Features With Freshdesk Mint Integrations

Personalized Customer Experience

Improved Agent Productivity

Easy Click-to-Dial Functionality

Better Reporting & Monitoring

Automated Ticket Creation

Personalized Contextual Interactions

Context-driven customer interactions are the primary goal for an ideal call center integration with a helpdesk application, and Ameyo-Freshdesk integrations deliver this on point. It enables call center agents to deliver personalized services with the help of customer profile information displayed via an automatic screen pop-up when a call is connected. Agents can view past tickets and respective interactions, voice logs, for each customer to deliver a comprehensive customer experience.

Improved Agent Productivity

Ameyo- Freshdesk CRM integration API will free the agents from switching between multiple applications to retrieve customer information every time they are resolving a customer query. Freshdesk Mint Integration with Ameyo contact center software helps the agents to perform various actions without leaving the Freshdesk Mint application. Thereby, increasing the agent’s efficiency and ease of handling support tickets.

Easy Click-to-Dial Functionality

Agents can call customers directly from the Freshdesk Mint interface by clicking on the phone number. Agents don’t have to copy and paste the number from Freshdesk Mint to Ameyo to dial the numbers for every interaction. This helps the agents to remain on the Freshdesk Mint interface and never waste time in dialing the numbers manually.

Automated Ticket Creation

Ameyo Customer Support Software integrates with Freshdesk Mint to automatically generate a ticket for an incoming call. In addition to this, there is the flexibility to merge the call with existing tickets as well for any specific contact. All the call-related data including the call recording URL is automatically tagged with the relevant ticket to ensure complete context for future actions. An agent can append multiple calls into a single ticket pertaining to a single customer.

Better Reporting and Monitoring

By providing call metrics data like call duration and average handling time for tickets in Freshdesk, Ameyo furnishes more comprehensive reporting of agent performance and other KPIs. Ameyo Dashboard allows supervisors to instantly manage agent workforce in real-time, with a holistic view of call source, live calls, call duration, etc. and analyze the reports to take spontaneous yet informed decisions.

Integrate Ameyo with Other Leading Applications

MS Dynamics 365

Get a holistic view of customer information by connecting Ameyo with MS Dynamics 365

Zendesk Integration

Build a strong base of loyal customers by integrating Ameyo with Zendesk

Zoho CRM Integration

Integrate Ameyo with Zoho CRM to have personalized, contextual customer interactions

Complete Guide To Smoothen Telephony Integration With Your CRM

DOWNLOAD EBOOK

Ameyo empowered Awash Bank with an end-to-end system

Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience

Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank

Ameyo is a feature-rich solution with several integration capabilities

We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.

AlHashem
Contact Center Manager

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.

Thanks a lot for the Wonderful Product.

Special Thanks to the team for patiently handling our request & delivering beyond expectations.

Kumar Konar
Collection Head

Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution

At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.

Phidelis Mwarenge
Contact Center Team Leader

Metro Edge Technologies increases its productivity by 60%

Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents

Kingsley Bennett
CEO

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.

Bilegt Tumurkhuyag
CX Senior Specialist

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.

Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.

Ehab M.

Head of Electronic Banking

Easy to use and customize application with excellent support team

Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.