Parallel Predictive Dialer
Enable Targeted and Skill-Based Outbound Campaigns
Simplify Customer-Specific Dialing
Parallel Predictive Dialing (PPD) is a type of autodialer and a customer-oriented dialing mode that granulates the outbound dialing strategy to achieve a more targeted campaign. PPD is ideal for organizations that have a diverse set of customers and for a personalized dialing campaign, each customer segment requires pre-defined call management parameters. Parallel Predictive Dialing simplifies the pain of multiple campaign management by consolidating the diverse dialing campaigns based on the process requirements while doing parallel prediction for each.
Enhance Agent Skill Management
Contact centers face challenges related to the multiple-skill requirements for target customer segments and to manage an effective contact process, they create several campaigns resulting in a tedious management process for each. Parallel Predictive Dialing implements skills-based dialing simultaneously across multiple campaigns while considering their respective process requirements. PPD focuses on matching the customer’s requirement from each campaign parallelly with the agent skill proficiency and predicted availability to process a specific contact call.
Increase Productivity with Resource Optimization
Resource management is a major issue in an outbound contact center and managing multiple campaigns separately requires dedicated resources leading to high costs and low productivity due to idle resources. Parallel Predictive Dialer allows to set up customized dialing parameters specific to different campaigns parallelly, addressing a diverse set of customers based on the call volume and the average call handling time to minimize the agent idle time. This helps to optimize the conversion rate, leading to more productivity and better efficiency.
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CUSTOMER SUCCESS STORY
“In more than 6 years of our association with Ameyo, it has helped in significantly improving our customer success and engagement rates.”
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist