D'dmas Maximized Customer Outreach with Ameyo

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ddmas

Industry: Gems and Jewellery

Region:  Mumbai, India

About D'dmas

D’damas is one of the most popular jewelery brands in the country today than 100 towns and cities. A joint venture between the Gitanjali Group and Damas, Dubai, the brand D’damas combines international quality with Indian values and offers the perfect combination of luxury and trust. It has a number of sub-brands, in plain gold and diamond studded jewelery matching various lifestyle, occasion and price points that cater to diversified customers.

Challenges

  • Need for Complete complaint management
  • Lack of intelligent routing
  • Need for Automation of business processes
  • No provision of historical data reports

Key Benefits

  • Automation of Complaint management process
  • Faster complaint resolution
  • Improved agent productivity
  • Historical and customized reports

Ameyo helped D'dmas

DHL Mumbai sought out the Ameyo solution to address their needs and adhere to their high standards of quality. Ameyo’s rich features allowed handling of large call volumes, as well as the creation of complex call flows. For DHL, Ameyo’s omnichannel solution enabled dialing out to different types of customers using different channels of communication. The dialing was based on strict priority and Ameyo’s CTI tool allowed user ID to be mapped to the defined customer type while leads were uploaded. Additionally, Quota control enabled uploading and appending data and mapping them to lead dialing.

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D’dmas Maximized Customer Outreach with Ameyo

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