DHL | Case Study | Ameyo Customer Care Solution

DHL Acheives Incremental Overall Growth of 17% with Ameyo


Industry: Logistics

Region:  Mumbai, India

About DHL

DHL International GmbH is the world’s leading logistics company present in over 220 countries and territories across the globe. This makes it the most international company in the world. With a workforce exceeding 285,000 employees, they provide solutions for an almost infinite number of logistics needs. A part of the world’s leading postal and logistics group, Deutsche Post DHL, it encompasses three divisions: DHL Express, DHL Global Forwarding, and Freight and DHL Supply Chain. 


  • Legacy Based model
  • Customer outreach
  • Productivity and revenue
  • Lack of flexible and robust solution

Key Benefits

  • Omnichannel customer engagement Software
  • Quota control enabled right customer outreach
  • Incremental Overall Growth of 17%
  • Robust and Easy Integrations

Ameyo helped DHL

DHL Mumbai sought out the Ameyo solution to address their needs and adhere to their high standards of quality. Ameyo’s rich features allowed handling of large call volumes, as well as the creation of complex call flows. For DHL, Ameyo’s omnichannel solution enabled dialing out to different types of customers using different channels of communication. The dialing was based on strict priority and Ameyo’s CTI tool allowed user ID to be mapped to the defined customer type while leads were uploaded. Additionally, Quota control enabled uploading and appending data and mapping them to lead dialing.


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DHL Acheives Incremental Overall Growth of 17% with Ameyo