GE Commercial Finance improves Customer Satisfaction score by 28% With Ameyo

Resources > Case Studies > GE Commercial Finance
ge-commercial

Industry: BFSI

Region:  Norwalk, Connecticut, U.S.A.

About GE Commercial Finance

GE Commercial Finance India (GECF India) is one of India’s leading nonbanking financial companies. GECF India has operations across a number of locations. The company provides end-to-end financial solutions through a wide range of financial products and services. The company believes in providing customized solutions to its customers. Equipment Loans & Leasing, Plant & Machinery, Healthcare Equipment, Construction Equipment, and Commercial Vehicles are some of the products that GECF offers.

Challenges

  • Long waiting time
  • Process automation
  • Ticket Resolution System
  • Multimedia communication through e-mail/phone/SMS/FAX

Key Benefits

  • Low waiting time
  • Satisfied customers
  • Better customer experience
  • Optimal productivity

Ameyo helped GE Commercial Finance

AMEYO’s intelligent platform implemented a unified customer interface using which the agents at GECF could direct the query/complaint to the concerned department, which, if required, could forward it to other departments. The query, after being addressed, would be directed to the point of contact, which would then interact with the customer through the right communication channel. This particular flow ensured that customer grievance is resolved in the minimum time frame.

case-study-GE

Download the Full Case Study

GE Commercial Finance improves Customer Satisfaction score by 28% With Ameyo

Download Here