GE Commercial Finance improves Customer Satisfaction score by 28% With Ameyo
Region: Norwalk, Connecticut, U.S.A.
About GE Commercial Finance
GE Commercial Finance India (GECF India) is one of India’s leading nonbanking financial companies. GECF India has operations across a number of locations. The company provides end-to-end financial solutions through a wide range of financial products and services. The company believes in providing customized solutions to its customers. Equipment Loans & Leasing, Plant & Machinery, Healthcare Equipment, Construction Equipment, and Commercial Vehicles are some of the products that GECF offers.
Ameyo helped GE Commercial Finance
AMEYO’s intelligent platform implemented a unified customer interface using which the agents at GECF could direct the query/complaint to the concerned department, which, if required, could forward it to other departments. The query, after being addressed, would be directed to the point of contact, which would then interact with the customer through the right communication channel. This particular flow ensured that customer grievance is resolved in the minimum time frame.