Healthkart Reduces Downtime and Increases Productivity With Ameyo

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Industry: E-commerce

Region:  Gurgaon, India

About Healthkart.com

Healthkart.com is an online shopping website for health- and safety associated products and services. It supplies the best health and wellness products to all its customers. It deals in the assortment of health products like nutrition, fitness, eye, personal care, etc. 

Healthkart.Com has ensured good quality and on-time delivery to its customers. It aims in endowing with a magnanimous health and wellness advancement and has become a reliable name thereby, catering to the needs of the customers.

Challenges

  • Connecting customers to the right agent
  • High-Performance Delivery
  • Refine Outbound Calling to avoid blacklists
  • Customized Reports and Dashboards

Key Benefits

  • Reduced Downtime
  • Increased Productivity
  • Improved Outbound Outreach
  • Agent level performance Assessment
Ameyo best suited our requirement; it provided us with priority based routing and integrated DNC management resulting in hurdle-free operations.
Gayatri Seth
Gayatri Seth
Sr. Mgr.
Relationship Mgt.
Healthkart.com

Ameyo Helped Healthkart.com

Ameyo helped Healthkart.Com to witness a considerable transformation in its business operations. Ameyo enabled priority-based routing which ensured its important customers get connected with the contact centers without any wait time and resolved problems by ensuring that they are granted with a high quality of interaction.

Ameyo has also facilitated integration with DNC India, which allowed the whole process of scrubbing for their
outbound process. Ameyo’s advanced Agent level dashboard helped Healthkart.com agents self-gauge their performance. Reports could now be customized as per the business processes and workforce management was improved.

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Healthkart Reduces Downtime and Increases Productivity With Ameyo

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