IonIdea Improves Customer Satisfaction Score by 28% With Ameyo

Resources > Case Studies > IonIdea
ionidea

Industry: IT Consulting

Region:  Bengalore

About IonIdea

IonIdea is an Information Technology consulting organization, based out of Fairfax, VA. The company has development centers in Fairfax, VA; Bangalore, India; and Simferopol, Ukraine. The organization is assessed at SEI CMM Level 3 and is certified ISO 9001 – 2000. It offers a gamut of services.

IonIdea leverages the right technologies, and their global expertise to provide ace business solutions to customers across industries. They work on the premise of enhancing customer satisfaction by providing reliable and innovative solutions that streamline business processes and enhance their competitive edge.

Challenges

  • Automation of inbound and outbound process
  • Streamlining business processes
  • Enhance its customer reach out program
  • Enable smooth service delivery to right customer at right time

Key Benefits

  • Multiple dialing configurations
  • Increased customer-connects
  • Improved customer acquisition
  • Enhanced customer service processes

Ameyo helped IonIdea

In addition to connecting IonIdea’s agents to the right customers at the right time, the expert team from Drishti provided the technology company a quick and easy management of information. The CRM integration was aptly accessed by the agents as they interacted with customers and thus this implementation benefitted IonIdea with an innovative and reliable solution that enhanced processes specific to their business needs.

IonIdea

Download the Full Case Study

IonIdea Improves Customer Satisfaction Score by 28% With Ameyo

Download Here