IonIdea Improves Customer Satisfaction Score by 28% With Ameyo
Industry: IT Consulting
IonIdea is an Information Technology consulting organization, based out of Fairfax, VA. The company has development centers in Fairfax, VA; Bangalore, India; and Simferopol, Ukraine. The organization is assessed at SEI CMM Level 3 and is certified ISO 9001 – 2000. It offers a gamut of services.
IonIdea leverages the right technologies, and their global expertise to provide ace business solutions to customers across industries. They work on the premise of enhancing customer satisfaction by providing reliable and innovative solutions that streamline business processes and enhance their competitive edge.
Ameyo helped IonIdea
In addition to connecting IonIdea’s agents to the right customers at the right time, the expert team from Drishti provided the technology company a quick and easy management of information. The CRM integration was aptly accessed by the agents as they interacted with customers and thus this implementation benefitted IonIdea with an innovative and reliable solution that enhanced processes specific to their business needs.