Ameyo Enabled Kingdom Bank Africa Limited to Setup Customer Support Center with 24x7 Availability

Resources > Case Studies > Kingdom Bank Africa Limited
kingdom-bank

Industry: Financial Services

Region:  Harare, Zimbabwe

About Kingdom Bank Africa Limited

The Kingdom Bank Africa Ltd. wanted to offer the best of services to its customers and elevate their satisfaction level. However, there were obstacles to their business goals which prevented them from achieving what they wanted. The major problem was the lack of a proper technology which did not allow them to monitor their operations. The requirement for a solution became imperative in order to deliver quality service to their esteemed customers.

Challenges

  • Inability to track calls
  • Absence of monitoring
  • Low business productivity
  • Longer wait time

Key Benefits

  • Ease of reach to customers
  • Better customer-connects
  • Delivered consistent user experience
  • Efficient management of workforce

Ameyo helped Kingdom Bank Africa Limited

Understanding their business needs, Drishti offered them AMEYO, the viable solution. The IP-based solution is rich in features like the IVR, Voice Logger and ACD which provided them all the essential tools important for their business needs.

case-study-Kingdom-Bank-Africa-Limited

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Ameyo Enabled Kingdom Bank Africa Limited to Setup Customer Support Center with 24×7 Availability

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