Ameyo Case Study on Leading Outsourcing & Implementation Provider

Case Study

Leading Outsourcing & Implementation Solution Provider

leading-outsourcing-implementation-provider-logo

Use Case

Inbound & Outbound 

Region

Philippines

Industry

BPO

About the Company

Headquartered in the US, the company started off as a captive Real Estate operation in 2006 and evolved into a leading Outsourcing & Implementation solutions provider. With more than 13 years of experience and strong presence in LATAM, Caribbean, and Asia-Pacific, the organiztion has expertise in handling process management for Captive and Contact Centers.

Challenges

  • Poor inbound & outbound call management
  • Lack of comprehensive reporting & monitoring
  • Disintegrated view of operations
  • Need for a customized IVR

Results

  • Fast & easy deployment
  • Automated outbound calling
  • Improved Customer Insights
  • Enhanced visibility of Agent metrics & performance

Ameyo's Solution

Keeping in mind the company’s requirement, Ameyo provided them with its all-in-one Contact center suite – Ameyo Voice. Before deploying Ameyo, the organization was dealing with fragmented information. However, with Ameyo the company was not only able to achieve a unified view of all their inbound and outbound customer interactions, but was also able to draw actionable insights. Ameyo Voice powered by its advanced multi-level IVR and ACD allowed the company to deliver top-notch customer service support to one of the leading Fortune 500 companies.