Open Mind Services Improves Customer Satisfaction Score by 27% With Ameyo

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Industry: Knowledge Process Outsourcing (KPO)

Region:  Gurgaon, India

About Open Mind Services

Open Mind Service Limited is a software design, HR back office, Helpdesk, Vendor Management, lead generation, and call center service company offering a one-stop outsourcing solution to all knowledge processing needs. A leading KPO company in India, Open Mind has the capabilities to meet any outsourcing demand.

Challenges

  • Downtime hampered productivity
  • Needed a future-proof solution to scale with their requirements
  • Required the right technology to boost efficiency

Key Benefits

  • Delivered high uptime
  • Easily scalable and reliable
  • Improved productivity and agent efficiency

Ameyo helped Open Mind Services

The advanced IVR of Ameyo enabled the firm to reach out to more customers and deliver quality service to them. Open Mind being dynamic in its business operations sought for scalability and a future-proof solution, which Ameyo provided. Open Mind is a versatile business outsourcing provider and has been outsourced by Bharti Walmart to run their internal HR helpdesk. AMEYO was primarily implemented for this elite campaign.

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Open Mind Services Improves Customer Satisfaction Score by 27% With Ameyo

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