Shell Transource Improves Customer Satisfaction Score by 28% With Ameyo

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shell-transource

Industry: BPO

Region:  Mumbai, India

About Shell Transource

Shell Transource offers an array of services that covers ITeS, BPO, KPO and other non-voice business processes like data capture, digitizing and warehousing, human resource outsourcing, and logistics. Day-to-day operations of Shell include imparting world-class contact center services for their outsourcing client base. These include inbound, outbound, as well as blended voice operations and services such as document acceptance, scanning, data capture, check point verification, and document retention. Servicing some of the country’s leading banks and NBFCs, Shell Transource has a strong focus for BFSI segment. The BPO, which has now been acquired by Vertex, services major Telecom companies and delivers a full range of services.

Challenges

  • Wanted to reduce operational costs and provide value-added services
  • Required superior technology with deep domain experience
  • Needed a diverse, innovative solution

Key Benefits

  • Dialer increased contact rates immediately and significantly
  • High uptime of 99.99% delivered
  • Provided IVR and intelligent routing
  • Ameyo gave them complete customer interaction management

Ameyo helped Shell Transource

Ameyo IPCC gave Shell Transource complete customer interaction management capabilities in a single solution. The powerful outbound dialing module of Ameyo increased the contact rates significantly. The IVRS and strong routing capabilities of Ameyo added value to customer support processes of Shell Transource.

Ameyo delivered high uptimes of the order 99.99% ensuring business availability
for the critical client processes of Shell Transource BPO.

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Shell Transource Improves Customer Satisfaction Score by 28% With Ameyo

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