SolexPLUS improves Customer Satisfaction score by 27% With Ameyo

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solex-plus

Industry: BPO

Region:  Jeddah, Saudi Arabia

About SolexPLUS

Shinning Gulf for Marketing & Business Solutions Ltd. (SolexPLUS) is a professional Business Process Outsourcing (BPO) company which has been set up in Jeddah, The Kingdom of Saudi Arabia, with the purpose of providing an unmatched process outsourcing experience for leading organizations in The Kingdom and across the region.

SolexPLUS has been the pioneers of the Business Process Outsourcing (BPO) industry in the region and have defined a mission to deliver professional BPO services with a tangible ROI and added value to diversified business segments.

Challenges

  • Scale of call volume
  • High downtime
  • Multi tenancy
  • High-performance delivery

Key Benefits

  • Multiple layer customer interaction
  • Flexible Business Operations
  • Secure and Reliable
  • Improved Customer Satisfaction

Ameyo helped SolexPLUS

Ameyo provided 2000 channel IVR configured for self-service for first layer interaction and 250 agents with bifurcation on gender for second layer interaction.

Provision of Ameyo Reportika for generation of customized reports. Additionally, Ameyo Nodeflow designer enabled quick changes in process as required by the business.

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SolexPLUS improves Customer Satisfaction score by 27% With Ameyo

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